Topic ID 799
There has been much discussion recently on this forum regarding the desire to see a deli in the town centre - an issue now made more relevant by the announcement that Tesco are to close their deli counter.... So, what would people would like to see in a town centre deli? What would encourage them to use it on a regular basis? Are people more in favour of a luxury deli purveying fineries from our continental neighbours, or perhaps a more basic provisions, pasties and pies establishment? I would love a deli that sold goods up the posh end of the scale, but with an emphasis on the following... 1) locally produced and sourced goods where possible - Braughing sausages, local cheeses, honey, cold meats etc. 2) goods from environmentally and ecologically aware suppliers (both in principle and practice)
Reply ID 8780
Lots of smelly cheeses!! Mmmmmmmmmm. Seriously though - a good range, imaginative, competitively priced and a good location. Maybe some interesting bakery products as well.
Reply ID 8781
With the responses to Local Traders issues, I am sure it would work - lets hope we can see it happening - this must be a good market prospect [:D]
Reply ID 8785
The town is ripe for a good deli.
Reply ID 8787
Wasnt there a decent deli in Birchley Green that closed down as nobody used it???
Reply ID 8789
Location, location, location.. As has been mentioned in the Tesco thread the narrow bit of Railway St (where most people working or shopping in town, pass by probably once a day) would be perfect, but for the rent/rates. Don't know exactly why the one in Birchley closed - proximity to Waitrose, price, quality or just the fact that it was just a bit out of the way (albeit a matter of yards...)maybe lessons to be learnt. Do know that running a Deli isn't as easy as some people think. If you are not spot on with your stock management wastage can be massive & pretty high even if you get it right.
Reply ID 8790
And what happened to Relish?
Reply ID 8793
Relish probably died from a mixture of poor marketing and location. Not many people knew it was there until it had closed.
Reply ID 8795
quote:shut down due to lack of business, bad location for that kind of thing I think. Shame because Reslish was the kind of establishment I envisaged in my earlier description.
Originally posted by nora batty
And what happened to Relish?
Reply ID 8797
It would be interesting to know Justins opinion re. Relish and whether it would work in the town centre.
Reply ID 8809
I would want it in a place where i could park and pop in and grab some lunch and not have to park and walk to it. I dont work in Hertford so it would be a weekend or a day off treat. it would need to be open in the early evening so you could pop in to get some nice nibbles like olives, posh bread and salami etc. Nice!!!!!
Reply ID 8810
quote:Have you been to Auntie Olives on Bengo. Its exactaly what you want.
Originally posted by Sister
I would want it in a place where i could park and pop in and grab some lunch and not have to park and walk to it. I dont work in Hertford so it would be a weekend or a day off treat. it would need to be open in the early evening so you could pop in to get some nice nibbles like olives, posh bread and salami etc. Nice!!!!!
Reply ID 8814
If a good Deli can survive in Bengeo think about the prospect of a well located one in Town. Good on Tesco for getting rid of their rather rubbish one [:)] and hope someone has the Dosh and incentive to put one in Town [8D]
Reply ID 8827
where in bengeo? and do you know their opening hours?
Reply ID 8828
Auntie Olive's is on the parade of shops in The Avenue. I think they close at 8pm, although I'm not sure about weekends.
Reply ID 8833
Lets hope we do get a Town Centre Deli - just done the Tesco thing - well I'm not convinced on the quality of the Parma Ham - gave up after that [:(]
Reply ID 8904
Range of products has to be good. No point just having weird and wonderful stuff that a) is unaffordable and b) what the hell is it??? I think good, organic breads, cheeses and not just the usual sorts, perhaps some more unusual English/UK varieties and French ones/goats cheeses etc. Location is part of the problem and, the opening hours. A lot of us work in London, lets have something that allows us to grab a baguette or breads, cheeses, meats, olives, marinades etc and take home for a meal that night. We're a cultured lot in Hertford and surrounding areas and I myself would like a deli that doesn't sell processed meat in the shape of a teddy bear! Please!!!
Reply ID 9725
The Mercury today reports that a deli is to open in Railway Street, in the premises formerly occupied by the Moco phone shop. Let's all wish "Farrow and Farrow" the very best of luck!
Reply ID 9726
Great news, excellent location too. Judging by the deluge of letters to the mercury lamenting the loss of the tesco deli, they won't be short of custom. Did the article say when it might be opening?
Reply ID 9727
It says they hope to open by the end of september but I suppose it depends on suppliers, shop-fitters etc. Should be good though.
Reply ID 9750
[quote]Originally posted by Capitalist piglet
Location, location, location.. As has been mentioned in the Tesco thread the narrow bit of Railway St (where most people working or shopping in town, pass by probably once a day) would be perfect, but for the rent/rates.
/quote]
Don't like to brag (much) but you actually heard it here first.....!! We are obviously making a difference....... (goes away & massages ego) Just hope that the said rent etc dosnt stimy them. Good luck.
Reply ID 9754
I all the people interest show their support hopefully it will go well for the couple, it seems our voices can be heard. Good Luck[:)]
Reply ID 10431
Hi there. I'm Anna, and Paul and I are the people opening Farrow & Farrow Delicatessen in Railway Street (hurrah!). Sorry for the delay in opening, but we're currently wrangling over the lease and the amount of TLC that the building needs before we sign. We plan to open as soon as humanly possible and will be stocking a not insignificant range of cheeses - at least 40 UK producers so far. Our main ethos is to source quality British foods and to champion the small producer while providing an exemplary service to our customers. We will also be heavily featuring charcuterie, artisan chocolate; ingredients for Thai, Chinese, Japanese & Indian cooking (those obscure ingredients that Madhur Jaffrey tends throw into the mix!); fresh artisan breads, glorious (British)ice creams, loads of chili stuff and, oh blimey, a vertiable cornucopia of delights to tantalise! Having asked around - and read here - we are thrilled to see that our angst at not having a deli in town is echoed and that, hopefully, we'll get good support from you and others. Please feel free to spread the word liberally! We'll keep you updated with progress and our intended opening date, it's now in the hands of the landlord, so fingers crossed. Should you have any particular goodies that you would like to see on our shelves, please, please let us know. We're here to serve you! Many thanks Anna & Paul
Reply ID 10432
quote:Welcome to the forum, and good luck with your venture. Linda and Tony The Black Horse, West Street.
Originally posted by farrowandfarrow
Hi there. I'm Anna, and Paul and I are the people opening Farrow & Farrow Delicatessen in Railway Street (hurrah!). Sorry for the delay in opening, but we're currently wrangling over the lease and the amount of TLC that the building needs before we sign. We plan to open as soon as humanly possible and will be stocking a not insignificant range of cheeses - at least 40 UK producers so far. Our main ethos is to source quality British foods and to champion the small producer while providing an exemplary service to our customers. We will also be heavily featuring charcuterie, artisan chocolate; ingredients for Thai, Chinese, Japanese & Indian cooking (those obscure ingredients that Madhur Jaffrey tends throw into the mix!); fresh artisan breads, glorious (British)ice creams, loads of chili stuff and, oh blimey, a vertiable cornucopia of delights to tantalise! Having asked around - and read here - we are thrilled to see that our angst at not having a deli in town is echoed and that, hopefully, we'll get good support from you and others. Please feel free to spread the word liberally! We'll keep you updated with progress and our intended opening date, it's now in the hands of the landlord, so fingers crossed. Should you have any particular goodies that you would like to see on our shelves, please, please let us know. We're here to serve you! Many thanks Anna & Paul
Reply ID 10433
Fantastic, I always wonder where to get wierd and wonderful ingredients for asian dishes. Expect to see my ugly mug in the near future.
Reply ID 10435
Mmmmmm Ice Cream!!!
Reply ID 10438
I know that your presence in town will be appreciated. I'll certainly make some form of contact with you once opened. I am very concerned that you are doing eveything that is correct but another new venture in town appears to believe that due processes are for everybody else. If there is anything that you feel I can help on please get in touch.
Reply ID 10442
Fret not about our doing things correctly, that's the way Mother raised me and sometimes it's detrimental, but othertimes it's a boon. We want to open asap and if that means doing things correctly, then we won't have to pay the fines later on nor re-pay for the work to be done correctly. Maybe it's the age old issue of smaller independents doing what needs doing and the chains being able to do things their way. What would happen, d'you reckon, if we wee folk went ahead and did the work without the right approvals, it's too scary a thought. Paul's job is to take the rubbish out each day, not to rattle his empty wine glass across the cell bars! Don't get me wrong, we're all for working with the Conservation team to get this building sorted properly; that's one of the reasons why we like the place - lots of wonky plasterwork to reinforce our ideals of a new venture with old-fashioned ideas about service & customer choice. I'm grateful that Caffe Nero is not Starbucks (don't get me started) and shall be popping in there for some coffee in the future, after all they're going to be neighbours and I hope that their staff will reciprocate and pop in to buy from us. Forgive my ignorance about your kind offer, but I am a complete Newbie, so... how shall I put this?... How much clout do you have about town? >:)
Reply ID 10444
I am very pleased that you are opening your delicatessan, there is a definite gap in the market, and it will certainly enhance our town. Surely you are not having trouble with the planning permission?![:0]
Reply ID 10446
No, no, not at all. The Conservation Team have been very helpful indeed and most supportive. We're communicating well. Infact, probably too well on my part as we have yet to sign our lease, I'm just trying to get the dominoes in place ready for the Grand Shove as the ink is drying.
Reply ID 10447
quote:Its a sort of open secret on this Board that I am actually Town Centre Manager. As for clout well .. I try and do the best i can for the businesses in town as much as rules, regulation, Health and Safety etc etc will allow. One of the main things in my job is Hertford Town Watch but i don't think you're the kind of stablishment that will need to bother much here. But I am very keen on extending the membership and role of the Hertford Town Partnership - breakfast meetings always well attended. And as a note for everyone else; I am currently drawing up the plan for Partnership's own website and hopefully a space here to be the official voice rather than me swapping hats v.quickly.
Forgive my ignorance about your kind offer, but I am a complete Newbie, so... how shall I put this?... How much clout do you have about town? >:)
Reply ID 10452
Agree with Drama Queen..at least one day a week it would be good to have a later opening to catch the commuter trade,
Reply ID 10453
We're planning on being open until 7pm Tuesday to Friday. We plan to be shut on Sundays: for a rest, and on Mondays: for paperwork and for driving round our local(ish) producers collecting stock. Saturday will probably be a 5.00pm closing time like the rest of town as we'll need to spend some non-working time together. By the time the shop opens we'll be nauseating newly-weds, so we'll be deliberately enjoying ourselves outside of work and having a social life. One of our aims is to take orders over the phone (web TBC) either for collection on your way home or for delivery within Hertford after we've closed. If we can talk Granville to get back on his bike (BTW does anybody know of a bike like Granville's that is up for sale?) then we'll also be doing our bit for the environment and his thigh development... Like most things, we hope that these proposals will be utilised, but as time passes we will be able to assess patterns and adjust things accordingly. Are there any other services that you would like to see us provide? All thoughts and ideas are welcome. Oh... Paul says that his vertigo tends to get the better of him these days, so the Milk Tray Man stunt is a no-go. Sorry.
Reply ID 10454
Brilliant news about the deli opening soon - good luck with that and we will certaintly be frequent visitors. On another note, John what is Hertford Town Partnership all about - does this include ALL businesses in the town centre?
Reply ID 10456
Darryl - will start a new thread on the Hertford Town Partnership. Next day or so. And yes, all businesses. Early meetngs based around Town Watch for many reasons but will explain it as best I can in new post.
Reply ID 10458
Thanks John - very relevant as business has just moved to Hertford Town.
Reply ID 10477
Good luck to you both for both events: opening of the deli & the wedding. Really chuffed that I'll be able to buy an artisan baked cob roll, fill it with the best of British cheeses ........ and maybe then waddle over to Caffee Nero to eat it surreptitiously whilst supping a coffee..... As for the bike, maybe you could borrow the 'soup man's' bike (where did he go by the way - anyone know??
Reply ID 10480
Yesterday's soup is tomorrow's newspapers
Reply ID 10499
Yes, good luck, and I will be definitely be paying a visit....!
Reply ID 10824
Where is your Deli?? You probably have said but I have no idea where it could be?
Reply ID 10825
Farrow and Farrow are opening in the old premises of Moco phones in Railway Street. See page 2 of this thread.
Reply ID 10826
Thanks, but where is that????????
Reply ID 10827
quote:Next to Marshalls Cycles, opposite the fishmonger.
Originally posted by Sister
Thanks, but where is that????????
Reply ID 10855
So, when are you likely to open?
Reply ID 10928
quote:How apt a question! We've just got the letter through from the solicitors so should be signing this week. It's then down to juggling the renovations, the conservation officer, a wedding, fitting out and stock deliveries. Somewhere in there will hopefully be a token honeymoon but we're not holding our breath! We'll keep you posted, but as long as we can get everyone organised and project manage the whole thing effectively (volunteers for scrubbing and painting much appreciated...![}:)]) we're hoping for the 1st week of November. We've been itching to sign for ages so hopefully the landlord's solicitors will get the paperwork across quickly (!). Keep an eye on the premises and feel free to stick your head round the door, just ask for Paul or Anna.
Originally posted by Ewoowar
So, when are you likely to open?
Reply ID 10929
Paul and Anna I wish you every success with your venture, having just done something similar. If you need and help or advice, then please feel free to contact me, (I've done enough painting recently - thanks) It's amazing how many little things can be a "show stopper"
Reply ID 11124
any news????
Reply ID 11144
Yes. The wedding went swimmingly on Saturday >:) We've signed with a completion date on Wednesday 19th. We're off for our honeymoon for a few days in Belgium before letting the builders start their work next Sunday. After that... how long is a builder's plumb line. We've been fighting to get signed and open for ages, so please bear with us now we're so close. One thing is now an absolute certainly: it will happen soon. We will make the announcement of our opening date here first, in the meantime we've got work to do!
Reply ID 11158
Congrats on the wedding!
Reply ID 11186
Are you taking any suggestions for produce to stock in your new Deli? I for one can't wait for it to open. there's an amazing place in Marylebone selling a vast array of cheeses, breads, etc from around the world. I think you should do some really high-qaulity pies, give us some variety other than Gregs!!
Reply ID 11259
Congratulations!! I look forward to visiting your emporium.
Reply ID 11498
Just to let you know we are stripping the shop right now. Contractor's willing it'll be about 3 weeks to blast off.
Reply ID 11499
You missed out on the chance of a tv docu on how to open up a business...oh but perhaps your genuine hard working people..good luck. remember ..late openng once a week and a wicked chorizo[:D]
Reply ID 11500
Mmmm, those programmes tend to be looking for people without much nouse nor concept of what it takes. They'd never chose us..! Late opening 4 days a week and as for chorizo, well, that's a given. ;)
Reply ID 11501
quote:I think Mr.Nut is referring to Jade's Salon!
Originally posted by wingnut
You missed out on the chance of a tv docu on how to open up a business
Reply ID 12732
quote:Went past today and it looks like a bomb hs gone off.......... Are they making progress ???
Originally posted by farrowandfarrow
Just to let you know we are stripping the shop right now. Contractor's willing it'll be about 3 weeks to blast off.
Reply ID 12735
quote:that would be la fromagerie. fantastic it is.
Originally posted by thefair1973
Are you taking any suggestions for produce to stock in your new Deli? I for one can't wait for it to open. there's an amazing place in Marylebone selling a vast array of cheeses, breads, etc from around the world. I think you should do some really high-qaulity pies, give us some variety other than Gregs!!
Reply ID 12738
quote:Bomb? You have no idea... We'll not mention the saga of the serve over counter Vs the door for quite a while yet. We promised that this would be the first place where we made the opening date announcment. Sorry guys, but we went to the Hertford Heath Playgroup fundraiser in a professional capacity and they got the info first. The official opening is next Saturday (26th November), but we're hopefully opening on Wednesday. It's starting look a bit proper now the finishing bits are going in. Do drop in whenever you can, even if it's for a tasting session and a nose, you're all most welcome. Oh, I've found some really fantastic pies that are recommended by D White butchers of Braughin. Got to get back to work now!
Originally posted by flowerbarquote:Went past today and it looks like a bomb hs gone off.......... Are they making progress ???
Originally posted by farrowandfarrow
Just to let you know we are stripping the shop right now. Contractor's willing it'll be about 3 weeks to blast off.
Reply ID 12741
quote:Hopefully they're the ones that come from Brunnels Pie Shop in Braughing....... if so.......hhhhmmmmmmmmmmmmmmmm
Oh, I've found some really fantastic pies that are recommended by D White butchers of Braughin.
Reply ID 12744
do they do Steak & Cheese pies? They're just the best. You can never find them in teh UK though
Reply ID 12749
quote:Do they do Steak and Kidney? Can't stand the smell of kidney myself but dobbin has a passion for them and can't abide the conveyor belt manufactured pies available locally.
Originally posted by thefair1973
do they do Steak & Cheese pies? They're just the best. You can never find them in teh UK though
Reply ID 12752
There can be few shops as eagerly welcomed!
Reply ID 12775
wow fab! (just found this, I have had no internet for what seems like ages!). Its a real struggle getting decent ingredients for Asian and African food around here, I used to work in London and had no problem but since working locally its been a problem. We already have 2 deli's in Ware, although they are ok they seem to lack consistancy you would never say "going to pop in to get......." because the stock is so random. They are ok for browsing but when you are planning to make something you want to be able to go somewhere to pick up the ingredients not supplied by the supermarkets. I will start collating a list of mission impossible ingredients for the newly weds (congrats!)......oh how exciting!
Reply ID 12824
I had reason to step into the almost completed deli today and was met by the wonderful smell of a proper delicatessen. Bodes well.[^]
Reply ID 12826
quote:Glad to hear that you found it pleasing! Will have to quiz Paul about your visit as he hasn't mentioned it to me yet. Getting a bit anxious that we will have everything that people want (ingredients, steak & kidney etc). We're fairly small as deli's go, and are reaching the point - and the realisation - that everything we've got or want to get may not fit on the shelves. There's an interesting complimentary tipple (non-alcoholic) for those that visit on Saturday that might make your tase-buds tingle. Better get back to work as I'm getting nervous at the thought of our work coming to fruition Vs letting people in for a browse & their resulting opinions! AARGH[;)] Anna (stuck in London office)
Originally posted by sloopjohnb
I had reason to step into the almost completed deli today and was met by the wonderful smell of a proper delicatessen. Bodes well.[^]
Reply ID 12964
Anna, have you opened now then? Also, are you planning on opening on Sundays over December?
Reply ID 12965
I think after all the work they've put in they should be allowed to take Sundays off!
Reply ID 12968
quote:Opening tomorrow (Saturday) at 9am. We had to realise that ambition and reality sometimes don't meet (there were many revised plans for our pre-official opening day!) so tomorrow will be a mighty learning curve with the till (cocoa tin at the ready...). Opening hours till further notice are: Saturday - 9-5.30 Sunday - 10-1pm Monday - sleep for Paul, the office for me Tues, weds, thurs, Fri - 10-7pm
Originally posted by thefair1973
Anna, have you opened now then? Also, are you planning on opening on Sundays over December?
Reply ID 12971
Might be a bit slow ! And lazy! Where is the shop? [:D]
Reply ID 12972
quote:On Railway Street, opposite the fishmongers and near Caffe Nero
Originally posted by help
Might be a bit slow ! And lazy! Where is the shop? [:D]
Reply ID 13008
quote:Hummm no sign of tipple when came in[:p] I see what you mean about the cheese, my handbag and car stink now! Oh well i am sure Jez will enjoy it. Was good putting names to faces.
Originally posted by farrowandfarrow There's an interesting complimentary tipple (non-alcoholic) for those that visit on Saturday that might make your tase-buds tingle.
Reply ID 13009
Popped in. Packed! But with folks outside in the cold I couldn't have a good browse. Next time. I hope your popularity continues.
Reply ID 13011
Fantastic shop - a great array of interesting and unusual products. Quince paste, anyone? Congratulations and good luck - may you always be as busy as you seemed to be on Saturday [:)]
Reply ID 13012
Good luck, missed yesterday but will be in soon. Great opening hours. The hard work will pay off, I'm sure. Mr Tigger will soon be enjoying your wares I'm sure [:D]
Reply ID 13023
You guys should win an award for the most commuter-friendly opening hours in Hertford! I can't wait to peruse the wares!
Reply ID 13033
agree with everyone's comments on your opening hours (i.e. they're good!), my train gets into Hertford North at 6.45(ish) and I go right past the shop to go home, so if I cycle really fast I can just make it before you shut. I'll be the out-of-breath customer who arrives at 6.59pm in reflective gear!
Reply ID 13071
Bought some bits and pieces from here last saturday. Nice shop with friendly people. Best of luck - we'll be back for some chirizo
Reply ID 13090
Thanks for my nice cheese tonight! Better than the usual surprises I get! Anna
Reply ID 13095
Went in today - with GillP and LittleP got some nice cheeses Nice shop will go again before christmas to get some more nice bits[:D]
Reply ID 13162
Had a wander in today and had a quick chat. Bought some great pickles and sauces. Will be back again for cheeses etc., when I have more time. Sorry I was in a rush guys.
Reply ID 13183
Can recommend the garlic and herb cheese..chorizo is tasting nice as well..good luck to all involved in the shop[:)]
Reply ID 13196
The diabetic fruit cake went down well too.
Reply ID 13320
i went in the other day. it is difficult to shop in there - the counter is too small. I want to have time to browse in peace - however, i am constantly having to get out of the way of people. what we need is not a shop that sells nicely packaged sauces, olive oils, dried pasta and the ubiquitous tyrells crisps. We need organic meat.Vegatables you can't buy elsewhere, like salsify. Pies. Savouries. Bottarga. Organic pasta flour. I have seen too many shops like this - too small for purpose, very busy at gift buying times and eventually fall into a rut of supplying Green and Blacks chocolates and truffle oil when wastage of fresh produce becomes too high. I know everyone is getting excited, but if you're going to do it please do it right, and i will be your best customer.
Reply ID 13322
Do you work for Tesco's Deli counter Foodman??
Reply ID 13323
quote:Instead of the manor in which you have posted here, why not pop in and either request what you are looking for or make constructive suggestions on here. That way they may actually respect you as a customer, rather than the moody person that always moans when they come in.
Originally posted by foodman
i went in the other day. it is difficult to shop in there - the counter is too small. I want to have time to browse in peace - however, i am constantly having to get out of the way of people. what we need is not a shop that sells nicely packaged sauces, olive oils, dried pasta and the ubiquitous tyrells crisps. We need organic meat.Vegatables you can't buy elsewhere, like salsify. Pies. Savouries. Bottarga. Organic pasta flour. I have seen too many shops like this - too small for purpose, very busy at gift buying times and eventually fall into a rut of supplying Green and Blacks chocolates and truffle oil when wastage of fresh produce becomes too high. I know everyone is getting excited, but if you're going to do it please do it right, and i will be your best customer.
Reply ID 13325
I think foodman makes some valid points.
Reply ID 13327
tesco never had a deli - olives and bits of mozzarella mixed with sun blushed tomatoes are not my idea of a deli
quote:
Originally posted by thefair1973
Do you work for Tesco's Deli counter Foodman??
Reply ID 13328
i will certainly pop in again. i simply referred to one outing where it was impossible to shop in a relaxed manner, never mind talk to the owners who were busy serving cheddar
quote:
Originally posted by Victor Meldrewquote:Instead of the manor in which you have posted here, why not pop in and either request what you are looking for or make constructive suggestions on here. That way they may actually respect you as a customer, rather than the moody person that always moans when they come in.
Originally posted by foodman
i went in the other day. it is difficult to shop in there - the counter is too small. I want to have time to browse in peace - however, i am constantly having to get out of the way of people. what we need is not a shop that sells nicely packaged sauces, olive oils, dried pasta and the ubiquitous tyrells crisps. We need organic meat.Vegatables you can't buy elsewhere, like salsify. Pies. Savouries. Bottarga. Organic pasta flour. I have seen too many shops like this - too small for purpose, very busy at gift buying times and eventually fall into a rut of supplying Green and Blacks chocolates and truffle oil when wastage of fresh produce becomes too high. I know everyone is getting excited, but if you're going to do it please do it right, and i will be your best customer.
Reply ID 13330
quote:What about the cold meats, pies, cheeses etc? All classic Deli produce
Originally posted by foodman
tesco never had a deli - olives and bits of mozzarella mixed with sun blushed tomatoes are not my idea of a deli
Reply ID 13332
did you ever try the pies, or cold meats, or cheeses? It was the same produce that was sold elsewhere in the store where it was packaged up. if you want to call it a deli, lets call it a bad deli. The official meaning of deli is ready to eat food products. A burger bar sells ready to eat food products, but its not a deli. In modern times, where supermarkets have taken over, deli has come to mean something beyond simply the food it sells. It has to be better food than sold in large commercial environments. Sometime food that you can't find anywhere else. Not so in the tesco deli
quote:
Originally posted by thefair1973quote:What about the cold meats, pies, cheeses etc? All classic Deli produce
Originally posted by foodman
tesco never had a deli - olives and bits of mozzarella mixed with sun blushed tomatoes are not my idea of a deli
Reply ID 13333
quote:Im sorry, even though it may have include some valid points, I took it as an oppotunity to have a snipe at a new business in Hertford, rather than an offer of assistance. From reading various posts from the owners, I am sure that all requests different foods/ingredients would be welcomed and fulfilled. I didnt see any requests or suggestions in the post, only what they did not sell and the fact that the counter is too small. Yes it was finished off with "I will be your best customer" but that seem a little like an after thought.
Originally posted by Steve
I think foodman makes some valid points.
Reply ID 13354
I am sure that ALL requests will not be fulfilled - no business works in that way. As a consumer my job is not to praise, it is to purchase and consume. The points i made relate to what i want to see - an environment in which i can buy in comfort produce i want. I would love to see more local businesses set up that provide a great service. I will not however support a second rate service simply because it is local. We must recognise that Hertford is populated by people who commute, travel overseas etc - we have a wealth of exposure to different takes on the same theme. Just bacause a deli has opened in my town it does not mean that i will use it if i feel there is a better alternative. I work in London where there are some great delis that offer much better produce. But that is London and it is hard to compete. But you can compete - this deli does not stand up to impartial scrutiny. But i hope it gets better.
quote:
Originally posted by Victor Meldrewquote:Im sorry, even though it may have include some valid points, I took it as an oppotunity to have a snipe at a new business in Hertford, rather than an offer of assistance. From reading various posts from the owners, I am sure that all requests different foods/ingredients would be welcomed and fulfilled. I didnt see any requests or suggestions in the post, only what they did not sell and the fact that the counter is too small. Yes it was finished off with "I will be your best customer" but that seem a little like an after thought.
Originally posted by Steve
I think foodman makes some valid points.
Reply ID 13356
Fair point, what I should have said is all sensible requests should be fulfilled. As a member of this site surely your role is not to condemn, but offer impartial opinion and advice? I think maybe that your comments could have been written in a less derogatory fashion especially as you now seem to be calling it a second rate service, do you not think that a little harsh on what is its second or third week of opening?
Reply ID 13360
To be clear, i didn't say the deli is second rate. You do have a point on the fact it has only recently opened though. I sincerely hope it becomes a great place to go. It is however an incredibly tough market in which to succeed. You can be as good as you like but retail depends on shifting high volumes of product. Far too many businesses set up in Hertford and then go under because they don't get it right. That is not good for a town. Hertford is already suffering from a dilemna in its identity. Is it a nice, friendly market town or a sponge for youngsters who want to drink themselves into a fury? The fact is that in this town pubs, restaurants and hairdressers make money hand over fist. It would be nice if a deli could make it, and a butcher and a fishmonger and a DIY store. But, none of these will do well unless they offer something truly interesting and good value for money
quote:
Originally posted by Victor Meldrew
Fair point, what I should have said is all sensible requests should be fulfilled. As a member of this site surely your role is not to condemn, but offer impartial opinion and advice? I think maybe that your comments could have been written in a less derogatory fashion especially as you now seem to be calling it a second rate service, do you not think that a little harsh on what is its second or third week of opening?
Reply ID 13362
Now thats much better![:D] BTW we already have a sucessful Fishmongers (shutting it may be) and a Hardware store. If the truth be know I have not yet been in to make judgement, but will be this saturday pending baby duties before rugby. So my suggestions will appear here by monday pm.
Reply ID 13365
I shall also be making my first visit this weekend and I'm looking forward to it!
Reply ID 13371
I went last weekend, and it was busy in the store (hopefully this translates in to ringing cash drawers for the owners). In my opinion it is somewhat on the ‘cosy’ side. I bought 2 chutneys and the sweet onion one is lovely. I would have preferred a larger refrigerated area (although I don’t think the shop dimensions would allow for this). There just wasn’t the range of fresh olives / cheeses / meat / savouries on show that would make me come back week after week to have a browse and a purchase. Much of the shop space volume is jars / pickles / dried / vinegars. These have a longer shelf life both for F&F but also in my cupboard (thus reducing my visits). I just came away thinking that it’s the place to go look for nice jar/dried type products or food type gifts (sort of like a Wiggintons for food nick-knacks) rather than that’s Hertford’s cheese / meat savouries emporium. The larger Tesco / Sainsbury’s both offer the type of deli experience I want. No, not the quality which is ‘ok’ at best. But they have a long fridge, packed with treats that I can look at, be inspired by, get tempted by, etc.
Reply ID 13372
I agree Avarice. It's a shame the premises are so small. I was falling over people on saturday in there and do think i'd use it more for gifty things rather than as a deli..
Reply ID 13387
I have to agree with you on the size of the premises, they are small but I think we've done the best we can in a small footprint. We can't enlarge the size (listed building) any more than we could have afforded to buy Tracks with it's large, unobstructed floor, though we tried to get the funding for it. Essentially, we had to go for the location to best improve our chances of staying open which is why we are in Railway Street and not tucked away in a larger premises somewhere hidden. The building also narrows towards the back, removing any chance of fitting in another serve-over counter and still allow for circulation, let alone enable the counter to be manned easily. Yes, we are busy on Saturdays, it is the busiest day of the week for us and things can get a little "interesting" for customers. We do our best to serve people as quickly as possible and to be of service in any way that we can. We recognise that it is a competitive market place and we also want to stay open past our first year. If people don't see what they want and leave without telling us what they want, then how can we adapt and change to meet the needs of our customers? Come this Friday we will have been open two weeks. In this time we have fulfilled requests for, and bought in, fresh lime leaves, pate de fois gras d'oie, raclette, fontina, sourdough & rye breads amongst others. If you let us know what we are lacking we will try our darndest to get it for you. Wanting to stay open longer than Christmas (!) we deliberately chose not to compete with the supermarkets which is why you don't see lots of different types of mass produced, water injected hams. The vast majority of cheeses we sell you won't see in a supermarket as Tescos (for example) don't buy it in as it doesn't shift enough in some obscure town somewhere else in the country. What we do sell are nigh on 40 types of cheese and at the very least 10 types of cooked or cured meats. We also offer impartial advice and knowledgeable information, something that supermarkets also tend to lack. Foodman, we are open till 7pm Tuesday - Friday, and these last hours are our quietest. Please feel free to pop in if passing on your way home from the London commute; not only will you will get undivided attention but also the entire shop pretty much to yourself. We're not scary people and are genuinely interested in what you - and others - have to say. We can't be all things to all people, but what we can do is listen to your opinions and suggestions and try our best to serve you. In airing his thoughts on this forum, Foodman has enabled us to recognise further changes that we may need to consider making, and for this we are grateful. [:)]
Reply ID 13394
quote:Popped in for a Nosey - will be back to actually buy something. You do have limited space and I think from your postings that you guys really have a feel for the town. Nobody can expect you to provide for everyone's needs. And we are Hertford, not London. I'm sure with positive requests, rather than the negative you will thrive, lets hope so.
Originally posted by farrowandfarrow
I have to agree with you on the size of the premises, they are small but I think we've done the best we can in a small footprint. We can't enlarge the size (listed building) any more than we could have afforded to buy Tracks with it's large, unobstructed floor, though we tried to get the funding for it. Essentially, we had to go for the location to best improve our chances of staying open which is why we are in Railway Street and not tucked away in a larger premises somewhere hidden. The building also narrows towards the back, removing any chance of fitting in another serve-over counter and still allow for circulation, let alone enable the counter to be manned easily. Yes, we are busy on Saturdays, it is the busiest day of the week for us and things can get a little "interesting" for customers. We do our best to serve people as quickly as possible and to be of service in any way that we can. We recognise that it is a competitive market place and we also want to stay open past our first year. If people don't see what they want and leave without telling us what they want, then how can we adapt and change to meet the needs of our customers? Come this Friday we will have been open two weeks. In this time we have fulfilled requests for, and bought in, fresh lime leaves, pate de fois gras d'oie, raclette, fontina, sourdough & rye breads amongst others. If you let us know what we are lacking we will try our darndest to get it for you. Wanting to stay open longer than Christmas (!) we deliberately chose not to compete with the supermarkets which is why you don't see lots of different types of mass produced, water injected hams. The vast majority of cheeses we sell you won't see in a supermarket as Tescos (for example) don't buy it in as it doesn't shift enough in some obscure town somewhere else in the country. What we do sell are nigh on 40 types of cheese and at the very least 10 types of cooked or cured meats. We also offer impartial advice and knowledgeable information, something that supermarkets also tend to lack. Foodman, we are open till 7pm Tuesday - Friday, and these last hours are our quietest. Please feel free to pop in if passing on your way home from the London commute; not only will you will get undivided attention but also the entire shop pretty much to yourself. We're not scary people and are genuinely interested in what you - and others - have to say. We can't be all things to all people, but what we can do is listen to your opinions and suggestions and try our best to serve you. In airing his thoughts on this forum, Foodman has enabled us to recognise further changes that we may need to consider making, and for this we are grateful. [:)]
Reply ID 13400
i will be back in on saturday and will report on this forum when i can. As i mentioned, if this business can offer something great i will be there at least once a week, and spread the word accordingly. I hope it does exceedingly well
quote:
Originally posted by farrowandfarrow
I have to agree with you on the size of the premises, they are small but I think we've done the best we can in a small footprint. We can't enlarge the size (listed building) any more than we could have afforded to buy Tracks with it's large, unobstructed floor, though we tried to get the funding for it. Essentially, we had to go for the location to best improve our chances of staying open which is why we are in Railway Street and not tucked away in a larger premises somewhere hidden. The building also narrows towards the back, removing any chance of fitting in another serve-over counter and still allow for circulation, let alone enable the counter to be manned easily. Yes, we are busy on Saturdays, it is the busiest day of the week for us and things can get a little "interesting" for customers. We do our best to serve people as quickly as possible and to be of service in any way that we can. We recognise that it is a competitive market place and we also want to stay open past our first year. If people don't see what they want and leave without telling us what they want, then how can we adapt and change to meet the needs of our customers? Come this Friday we will have been open two weeks. In this time we have fulfilled requests for, and bought in, fresh lime leaves, pate de fois gras d'oie, raclette, fontina, sourdough & rye breads amongst others. If you let us know what we are lacking we will try our darndest to get it for you. Wanting to stay open longer than Christmas (!) we deliberately chose not to compete with the supermarkets which is why you don't see lots of different types of mass produced, water injected hams. The vast majority of cheeses we sell you won't see in a supermarket as Tescos (for example) don't buy it in as it doesn't shift enough in some obscure town somewhere else in the country. What we do sell are nigh on 40 types of cheese and at the very least 10 types of cooked or cured meats. We also offer impartial advice and knowledgeable information, something that supermarkets also tend to lack. Foodman, we are open till 7pm Tuesday - Friday, and these last hours are our quietest. Please feel free to pop in if passing on your way home from the London commute; not only will you will get undivided attention but also the entire shop pretty much to yourself. We're not scary people and are genuinely interested in what you - and others - have to say. We can't be all things to all people, but what we can do is listen to your opinions and suggestions and try our best to serve you. In airing his thoughts on this forum, Foodman has enabled us to recognise further changes that we may need to consider making, and for this we are grateful. [:)]
Reply ID 13402
Just wondering, Foodman, where else do you shop for food in Hertford and how do those retailers rate? Perhaps the response should reside in another thread.
Reply ID 13405
I would love to see a deli in larger premises. But the one we have isn't.........so let's live with it. What we have is a retailer who is not a chain, not a franchise and has the courage to open an outlet in our town. Added to that is the fact that they appear more willing to listen to their clientelle than any other reatiler in the town that I have come across. So let's make the most of that. Furthermore, I believe they would be more receptive to feedback from their customers than than a manager of a chain or franchise.
Reply ID 13412
quote:Fois gras? I got the impression you had more of a conscience than that. Suddenly I don't feel quite as rosy about our new deli [:(]
Originally posted by farrowandfarrow
I have to agree with you on the size of the premises, they are small but I think we've done the best we can in a small footprint. We can't enlarge the size (listed building) any more than we could have afforded to buy Tracks with it's large, unobstructed floor, though we tried to get the funding for it. Essentially, we had to go for the location to best improve our chances of staying open which is why we are in Railway Street and not tucked away in a larger premises somewhere hidden. The building also narrows towards the back, removing any chance of fitting in another serve-over counter and still allow for circulation, let alone enable the counter to be manned easily. Yes, we are busy on Saturdays, it is the busiest day of the week for us and things can get a little "interesting" for customers. We do our best to serve people as quickly as possible and to be of service in any way that we can. We recognise that it is a competitive market place and we also want to stay open past our first year. If people don't see what they want and leave without telling us what they want, then how can we adapt and change to meet the needs of our customers? Come this Friday we will have been open two weeks. In this time we have fulfilled requests for, and bought in, fresh lime leaves, pate de fois gras d'oie, raclette, fontina, sourdough & rye breads amongst others. If you let us know what we are lacking we will try our darndest to get it for you. Wanting to stay open longer than Christmas (!) we deliberately chose not to compete with the supermarkets which is why you don't see lots of different types of mass produced, water injected hams. The vast majority of cheeses we sell you won't see in a supermarket as Tescos (for example) don't buy it in as it doesn't shift enough in some obscure town somewhere else in the country. What we do sell are nigh on 40 types of cheese and at the very least 10 types of cooked or cured meats. We also offer impartial advice and knowledgeable information, something that supermarkets also tend to lack. Foodman, we are open till 7pm Tuesday - Friday, and these last hours are our quietest. Please feel free to pop in if passing on your way home from the London commute; not only will you will get undivided attention but also the entire shop pretty much to yourself. We're not scary people and are genuinely interested in what you - and others - have to say. We can't be all things to all people, but what we can do is listen to your opinions and suggestions and try our best to serve you. In airing his thoughts on this forum, Foodman has enabled us to recognise further changes that we may need to consider making, and for this we are grateful. [:)]
Reply ID 13415
quote:We don't normally stock it, but we have had a few requests for it and have made an order for these particular customers. We did have a discussion before proceeding with the order as we recognise that this is a contentious issue. We are not anticipating stocking fois gras as a regular part of our range. We respect your viewpoint in equal measure to the viewpoints of those other customers.
Originally posted by Jobyquote:Fois gras? I got the impression you had more of a conscience than that. Suddenly I don't feel quite as rosy about our new deli [:(]
Originally posted by farrowandfarrow
Reply ID 13425
Visited......bought yummy stuff! very impressed! Small can be beautiful, Tesco's deli is huge but I have to agree with foodman, you can get everything on the deli from the normal fridges just packed differently, I think Tesco's selection is very boring. I am a big fan of Waitrose deli but even their selection never changes much and you can get easily bored with what is on offer! I think Farrow and Farrow have hit the nail on the head with the gifty stuff, and agreed this is why they are so busy at the moment (good marketing). This does not however mean they are going to go down hill by trying to sell the same stuff all year round, there is nothing stopping them from reverting to other deli/foodstuffs to fill the gapping holes in the gifty shelves after Christmas.
Reply ID 13436
Most people are uneasy about foie gras But how often do you eat a kebab or a burger? . When you go to a restaurant do you ask how the chicken you are eating was reared and killed? not all foie gras ducks and geese are fed by machine. There are suppliers who apply great care in feeding the birds, usually through gentle hand massage. these birds tend to be reared outside, are free to roam and are fed fantastic produce. Before we consider the rights and wrongs of foie gras we should look at mass chicken production, milking of cows, general slaughter of livestock and transportation of animals to slaughter. i only eat organic meat, usually locally sourced. the average supermarket chicken is a far greater sin than foie gras.
quote:
Originally posted by farrowandfarrowquote:We don't normally stock it, but we have had a few requests for it and have made an order for these particular customers. We did have a discussion before proceeding with the order as we recognise that this is a contentious issue. We are not anticipating stocking fois gras as a regular part of our range. We respect your viewpoint in equal measure to the viewpoints of those other customers.
Originally posted by Jobyquote:Fois gras? I got the impression you had more of a conscience than that. Suddenly I don't feel quite as rosy about our new deli [:(]
Originally posted by farrowandfarrow
Reply ID 13438
I am starting to agree with everything foodman says! We obviously got off on the wrong foot! Foie Gras is mmmmmmmmm!
Reply ID 13439
to be honest, i struggle in hertford. Waitrose is a good safe bet, but i don't think it is as good as people like to say. Farm shops are my favourite, but they are a drive away. I tried the deli attached to the hill side, but it looked and operated like a hobby or afterthought. Probably why it closed. I haven't tried the deli in bengeo or those in ware - word of mouth has always put me off. The market stalls are also a concern to me. Like many people, i don't always carry cash, produce is highly variable and staff are not particularly welcoming. Hopefully the new deli will prove to be successful, grow and fulfill all our needs. I have seen many organic shops - secrets in surrey is a great example - who have the space and range of produce to provide a family's weekly shopping, if at a premium (which i am happy to pay)
quote:
Originally posted by Ewoowar
Just wondering, Foodman, where else do you shop for food in Hertford and how do those retailers rate? Perhaps the response should reside in another thread.
Reply ID 13451
quote:Not being able to determine how the animal I am eating was reared and killed is the reason I only ever buy meat from farmer's markets, and only after discussing those very issues with the farmer. It was one of my hopes for a deli that this kind of information would be available - see my original post that started this thread (and please note that this is in no way a dig at Farrow & Farrow - I started this thread before the new deli was announced.)
Originally posted by foodman
Most people are uneasy about foie gras But how often do you eat a kebab or a burger? . When you go to a restaurant do you ask how the chicken you are eating was reared and killed?
quote:Where do you tend to buy your meat from? Locally sourced is essential for me - it has so many benefits ranging from animal welfare, pollution, local prosperity etc. Organic farming and animal welfare are not necessarily related, and this is an issue I often struggle with. I wouldn't think twice about taking antibiotics for an illness, and I don't feel comfortable about denying that right to an animal for my benefit.
Originally posted by foodman
i only eat organic meat, usually locally sourced.
Reply ID 13455
good point, organic is not necessarily a great marker. some animals can be organically fed but kept indoors. Soil Association is usually a good start. Farmers markets are useful - i would happily buy produce that is non organic if i am happy with the rearing and slaughter. However, there are many reasons to prefer organic well reared animals. There is an issue around antibiotics - i agree. Be wary of farmers markets though - better to visit the farm to check yourself, if you have the time
quote:
Originally posted by Jobyquote:Not being able to determine how the animal I am eating was reared and killed is the reason I only ever buy meat from farmer's markets, and only after discussing those very issues with the farmer. It was one of my hopes for a deli that this kind of information would be available - see my original post that started this thread (and please note that this is in no way a dig at Farrow & Farrow - I started this thread before the new deli was announced.)
Originally posted by foodman
Most people are uneasy about foie gras But how often do you eat a kebab or a burger? . When you go to a restaurant do you ask how the chicken you are eating was reared and killed?quote:Where do you tend to buy your meat from? Locally sourced is essential for me - it has so many benefits ranging from animal welfare, pollution, local prosperity etc. Organic farming and animal welfare are not necessarily related, and this is an issue I often struggle with. I wouldn't think twice about taking antibiotics for an illness, and I don't feel comfortable about denying that right to an animal for my benefit.
Originally posted by foodman
i only eat organic meat, usually locally sourced.
Reply ID 13460
only one way to make sure you eat ethically! GO VEGETARIAN! [}:)] either that or get over it! I am vege (have been vege for 24yrs). Where as my otherhalf is a big meat eater, his favorites are game from the butchers in Ware or Fish with head and guts in tact from the fishmongers (he prefers to prepare himself). I am more than happy for him to eat whatever takes his fancy because he accepts what he is eating. What really pees me off is the people who only eat meat that does not look or taste anything like it, whats the point? GO VEGE! (good.....rant over with, feel better for that!) [;)]
Reply ID 13471
quote:
Originally posted by Nicky
only one way to make sure you eat ethically! GO VEGETARIAN! [}:)] either that or get over it! I am vege (have been vege for 24yrs). Where as my otherhalf is a big meat eater, his favorites are game from the butchers in Ware or Fish with head and guts in tact from the fishmongers (he prefers to prepare himself). I am more than happy for him to eat whatever takes his fancy because he accepts what he is eating. What really pees me off is the people who only eat meat that does not look or taste anything like it, whats the point? GO VEGE! Carrots have feelings too [;)] (good.....rant over with, feel better for that!) [;)]
Reply ID 13484
quote:i use sasify. come and see me if u want some
Originally posted by foodman
i went in the other day. it is difficult to shop in there - the counter is too small. I want to have time to browse in peace - however, i am constantly having to get out of the way of people. what we need is not a shop that sells nicely packaged sauces, olive oils, dried pasta and the ubiquitous tyrells crisps. We need organic meat.Vegatables you can't buy elsewhere, like salsify. Pies. Savouries. Bottarga. Organic pasta flour. I have seen too many shops like this - too small for purpose, very busy at gift buying times and eventually fall into a rut of supplying Green and Blacks chocolates and truffle oil when wastage of fresh produce becomes too high. I know everyone is getting excited, but if you're going to do it please do it right, and i will be your best customer.
Reply ID 13485
foodman - id like to meet you, you sound interesting. i cannot understand the problem with foiegras! i visited my foiegras producers farm near bergerac in september and was so impressed with the whole set up and especially the welfare of the ducks, they were so contented, and that is the key.
Reply ID 13590
Bought a nice slab of cheese and a new cheese Knife on Sat. Very nice, next time I wont take the little boy as didnt have time to peruse all the shelves !
Reply ID 13639
Glad to see they have sushi ingredients in there, very difficult to get find out of London.
Reply ID 13646
quote:Try Waitrose - Sorry!
Originally posted by GGB
Glad to see they have sushi ingredients in there, very difficult to get find out of London.
Reply ID 13650
quote:Or even Tesco Hertford!
Originally posted by Tiggerquote:Try Waitrose - Sorry!
Originally posted by GGB
Glad to see they have sushi ingredients in there, very difficult to get find out of London.
Reply ID 13652
or the Wing Yip web site that do anything asian-food wise you can possibly need
Reply ID 13686
Waitrose is much better than F&F. Why should we support local businesses if they are not as good as the chain? Waitrose champion small producers, some ethical products and they have an excellent range of organic and exotic ingredients. They also charge £9.37 a kilo for Raclette cheese - Farrow and Farrow charged me an incredible £20 a kilo! What kind of a price difference is that?! F&F had no Vignotte - Waitrose have not one but two to choose from. This town would suffer if we lost Waitrose and I will continue to support it. I will never go to F&F again as I don't mind a small premium but I don't like being ripped off.
Reply ID 13688
quote:I'm pretty sure they charged me less than that and Waitrose had none when the wife asked there. I'll use both.
Originally posted by Rachel
They also charge £9.37 a kilo for Raclette cheese - Farrow and Farrow charged me an incredible £20 a kilo!
Reply ID 13692
F&F charged me an astronomical £20 a kilo for Raclette on Saturday, I even went back in to ask them to confirm it and ensure a simple error had not been made. Why would you have been charged less, Skanky? That sucks. Oh well, it doesn't really matter as they will not survive long, like every other deli in Hertford. Long live the mighty Waitrose. [}:)]
Reply ID 13693
What was there response? Was it a superior cheese? Did you ask them if they consider stocking Vignotte in the future? Or did you just stamp you feet and storm out in a huff? From their posts on here they seem a pretty reasonable bunch, but then again after your damning post, if I were I would not return.
Reply ID 13694
quote:Rachel you came back in but did not give us much of a chance to rectify the situation. As Steve - who you spoke to - said, the price we charge depends on the price our suppliers charge. We did make a mistake on the Raclette and have rectified the matter hence the re-pricing Skanky experienced. If you had given us half a chance we would have refunded you the difference but you didn't. As we have stated before, we specialise in British & Irish cheeses with a small selection of European cheeses which we rotate. We didn't - and currently don't - have Vignotte and offered the Raclette as an alternative which you agreed to. It is evident that you feel very angry about this and I am sorry that you feel this way, particularly over 100g of cheese.
Originally posted by Rachel
F&F charged me an astronomical £20 a kilo for Raclette on Saturday, I even went back in to ask them to confirm it and ensure a simple error had not been made. Why would you have been charged less, Skanky? That sucks. Oh well, it doesn't really matter as they will not survive long, like every other deli in Hertford. Long live the mighty Waitrose. [}:)]
Reply ID 13697
Well said F&F
Reply ID 13698
F&F, I certainly gave you a chance to rectify the criminal overcharging. I came back to the shop, explained the price difference and you all just stood there agreeing that it was quite a difference until it became obvious that I was not going to get a refund or goodwill gesture so I said something like, 'Oh, well, in that case you'll understand why I won't be coming back here,' and off I flounced. You think I didn't give you much of a chance? What was I supposed to do, beg? What you need to realise when you piss off customers is that we may live and work locally, we have colleagues and friends and relatives who are also your potential customers. So even if you thought I was a nasty old bitch who deserved to be ripped off, you still should not have ignored the problem I drew to your attention. You should worry less about good or bad publicity on this forum - only a handful of the same old names ever read it - but concentrate instead on sending customers out of the door happy.
Reply ID 13699
I would say that this forum has more than a handful of people reading it, baring in mind this topic alone has had 4954 views. From that I think there has only been 2 disgruntled customers. Boy, I thought I was angry! [:)]
Reply ID 13706
I think I've read it about 4500 times. I think maybe Rachel should win a prize for the sternest rant ever posted on teh forum - and it wasn't even censored!
Reply ID 13714
Rachel, have you considered an anger management course? Judging by many of your posts you seem to be angry at just about anything and everything. Diplomacy is clearly not a skill you have any time for.
Reply ID 13719
LOL! Nice suggestion, Bob. But I am proud to be Mrs Angry when I see bad service and poor local facilities. I don't really see the point of posting happy-bunny message board stuff like, 'Congrats on the birth of your baby' (yawn) or 'funny' one-liners (few people have the same sense of humour) so I guess I tend to use this forum when local things are going wrong or not working well. Which is one of the reasons it exists. Anyway, this is drifting off-topic (one of my pet hates!) and I'm waiting for my good friends at F&F to contact me with a gratis 'sorry' gift of an enormous hamper of foie gras, violet creams and fairly-priced Raclette [8D][;)]
Reply ID 13720
quote:We all looked in surpise at the price of my Ham at the weekend. If you could have got it in Tesco, you would have paid more on the reduced counter than I paid in F&F. Great place. Couldn't believe what I bought for the price I paid. Good marketing move, look after my large bunch of flowers and I have more time and space to buy more. Will be back very soon. Mr Tigger, munching his way through [:D]
Originally posted by skankyquote:I'm pretty sure they charged me less than that and Waitrose had none when the wife asked there. I'll use both.
Originally posted by Rachel
They also charge £9.37 a kilo for Raclette cheese - Farrow and Farrow charged me an incredible £20 a kilo!
Reply ID 13726
Didn,t realise A.Robinson lived in Hertford... Looking forward to visiting the deli when we move to Hertford next year. I probably would not have known about it for a while, unless I had read about it on this site. [:)]
Reply ID 13740
quote:why stock vignotte if you can get it in waitrose? better to have what you cant get in waitrose? true or false?
Originally posted by Rachel
Waitrose is much better than F&F. Why should we support local businesses if they are not as good as the chain? Waitrose champion small producers, some ethical products and they have an excellent range of organic and exotic ingredients. They also charge £9.37 a kilo for Raclette cheese - Farrow and Farrow charged me an incredible £20 a kilo! What kind of a price difference is that?! F&F had no Vignotte - Waitrose have not one but two to choose from. This town would suffer if we lost Waitrose and I will continue to support it. I will never go to F&F again as I don't mind a small premium but I don't like being ripped off.
Reply ID 13757
I see your point, Justin. [:0] Either compete where you can (e.g. Tigger's ham, which sounds like a great buy that Waitrose couldn't match) or offer what the other shops don't. That can only be good for the shoppers of Hertford.
Reply ID 13772
Yeah they had Fontina instead. A superb cheese (IMHO). [:D]
Reply ID 13814
To be honest, I find the new delicatessan a big disappointment. I was going to buy an unpriced tray of frozen won ton, until I discovered they were £14.00!!!! We also bought two steak puddings, the pastry was awful, I can't remember how much they cost, but they were very dear for what we got. I agree with Justin, they should concentrate on selling what you cannot get elsewhere, e.g. unusual ingredients for curries etc, I am sure there would be adequate demand, but until that time, I will stick with buying ingredients online.
Reply ID 13822
aren't delivery costs to Sandwich Islands a bit steep? Difference from Waitrose, you can go in ask about and taste samples of the wares..I like it but each to their own.
Reply ID 13824
quote:THis is my point. buy something different from vignotte.yawn...
Originally posted by Rachel
I see your point, Justin. [:0] Either compete where you can (e.g. Tigger's ham, which sounds like a great buy that Waitrose couldn't match) or offer what the other shops don't. That can only be good for the shoppers of Hertford.
Reply ID 13866
Big things come in little packages! I bought a very tiny jar of mace for £0.99p in the deli, if you can find this in the supermarket (as they rarely have it in) you pay £1.20 for a large jar. But by no means did I get done, that little jar was stuffed to the brim and had more than double the amount you get in the larger jars from the supermarkets. = One very happy cook! [:D]
Reply ID 14016
Thank You F&F for the selection of cured meat and sausage, my partner was gorging his way through them on Saturday night and the Choritzo Picante went into the Paella as well! The Cheese has all gone (surprise) [:D] I will be back very soon! In fact was it Thursday you said you opened late?
Reply ID 14050
quote:Yes, this Thursday till 8.30pm as I think alot of the shops in town will be. Tuesday, Wednesday & Friday till 7pm as normal and Christmas Eve (Sat) 9am to 4pm.
Originally posted by Nicky In fact was it Thursday you said you opened late?
Reply ID 14071
F and F. Have you considered taking over the sales of Braughing sausages when Claydons close? Good money to be had there surely!!
Reply ID 14074
I agree.. Get the business if you can.. Love those bangers. Also love your Show F & F [:D] So nice to go into a shop where customer service and a smile and people who are passionate about what they sell and knowledgeable about it too. I shall be the size of house soon. Keep up the good work....
Reply ID 14077
Waitrose does not champion small producers - it merely makes a party line out of being nicer. It can't be as nasty as tesco because it isn't as big. Waitrose can be very hit and miss, although it is by far the best supermarket. Next time you are in there look at teh customers though - OAPs who are snobbish about where they shop but probably know next to nothing about food. Their wine IS very good though. You can't compare to F&F - that is ridiculous. A small retailer survives on a number of things, including excellent customer service, excellent product knowledge, passion and flexibility. Waitrose delivers reasonable customer service, but its opening hours are awful. The tills are undermanned and the operators are so slow it is painful. Waitrose will be a greater loss to Hertford, but F&F are an asset (potentially) and will make the town a better place. As I have said before, small food outlets are incredibly hard to sustain, but hopefully they will deliver good service and therefore thrive. The butcher went before I arrived in the town. If the fishmonger goes too, thank goodness we DO have F&F. Final point - fair treatment of small producers? We all feel sorry for them when they are bullied by Tesco, but you ever tried to contact them to make a reasonably large bulk order for a big work or family event? Won't give you the time of day. They may winge about being beaten up by supermarkets, but they are often the only people they are prepared to deal with. F&F must struggle to buy produce at teh right price to be competitive - but good luck. [
quote:
Originally posted by Rachel
Waitrose is much better than F&F. Why should we support local businesses if they are not as good as the chain? Waitrose champion small producers, some ethical products and they have an excellent range of organic and exotic ingredients. They also charge £9.37 a kilo for Raclette cheese - Farrow and Farrow charged me an incredible £20 a kilo! What kind of a price difference is that?! F&F had no Vignotte - Waitrose have not one but two to choose from. This town would suffer if we lost Waitrose and I will continue to support it. I will never go to F&F again as I don't mind a small premium but I don't like being ripped off.
Reply ID 14115
quote:Sorry guys, I really must communicate with the boys in the shop - we will be open untill 8pm on Thursday [:I] as on that particular evening we've actually managed to organise a bit of social life (whoohoo!). All other days/hours are as stated above.
Originally posted by farrowandfarrowquote:Yes, this Thursday till 8.30pm as I think alot of the shops in town will be. Tuesday, Wednesday & Friday till 7pm as normal and Christmas Eve (Sat) 9am to 4pm.
Originally posted by Nicky In fact was it Thursday you said you opened late?
Reply ID 14157
Trying to find Farrows tel number. Not in Yell.com or the listings of local businesses on Hertford.net. Any ideas ?
Reply ID 14179
quote:T: 01992 558 780 Tried listing with Yel online and apparently delis are a "restricted" area which is why they wouldn't list us until I phoned them. I shall also put it under the forum Biog, which also contains the deli email address.
Originally posted by Frenchie
Trying to find Farrows tel number. Not in Yell.com or the listings of local businesses on Hertford.net. Any ideas ?
Reply ID 14192
Tried calling - you must be jammed.. Loooking for some Game Terrine.
Reply ID 14193
quote:Sorry, patés/terrines is an issue we are trying to resolve. The wild boar man we had lined up had a change in circumstances and as such we are back on the hunt. Apologies.
Originally posted by Frenchie
Tried calling - you must be jammed.. Loooking for some Game Terrine.
Reply ID 14289
I tried some of your Stormaway black pudding for breakfast on xmas eve, and as a Northerner and therefore connessieur of black pud, I can give it the total thumbs-up!! So much so I went back and bought some more that morning to give to my folks for breakfast on xmas day!
Reply ID 15513
good to see the Stormaway is still in there - will it be a permenant feature? Also tried that Red Devil welsh cheese with Chilli. Lovely! As is the chilli chocolate. I'll also have to have a blast on these sausages everyone is raving about
Reply ID 15514
quote:Stornaway will certainly be a regular. The wilderness weeks were due to the fact that the entire meat department of our suppliers up and left on the same day, so after lots of messing about we've managed to go direct to the butchers who make it.
Originally posted by thefair1973
good to see the Stormaway is still in there - will it be a permenant feature? Also tried that Red Devil welsh cheese with Chilli. Lovely! As is the chilli chocolate. I'll also have to have a blast on these sausages everyone is raving about