Discover Hertford Online Forum

Reply ID 294

I'm glad I don't use them anymore. After the Hatfield crash, we were bused over to Potters Bar to get a train to Moorgate. When we were finally "allowed" to use Hertford North the trains only went into Kings Cross so we had to change at Finsbury Park. Eventually normal service was resumed. That first morning that they ran trains direct from Hertford North to Moorgate they had about 10 ticket inspectors at Hertford North checking to make sure we'd bought tickets. WAGN have a lot to learn when it comes to customer relations.

Reply ID 315

I do feel for commuters. I was one once, and I quit a very high paying job in London, because WAGN were slowly killing me!

Reply ID 357

I'm in total agreement with the topic poster. I once asked one of the ticket inspectors why, after such awful service, they wanted proof of ticket and I was told it was precisely because there had been bad service they were checking. Presumably people take advantage of disruption. Personally I find it offensive. I'd be happier, more comfortable and I'd even get to work faster with one of those ACME-made contraptions Wile E. Coyote used on his desert railroads. When I arrive at Hertford East in the morning I just hope my train isn't cancelled. On my return in the evening I hope my bike is still in one piece because of the recent spate of thefts and vandalism of bikes left there - be sure to lock both wheels and frame. Other stations on the line have CCTV, have I just not seen them at Hertford East? The staff mostly do their best but complaints just go unheard. I have no choice but to use WAGN unless I move. I pay for a monthly ticket in advance and I don't get the service I pay for. What about the joke of a replacement bus service a couple of months ago that extended journeys to Broxbourne by 30 minutes? I even went to the trouble to complain about that, and was completely ignored by their customer service "manager" after my first reply. More from me later no doubt! Steve.

Reply ID 358

Weren't the council supposed to be setting up covered, lockable bike racks at the stations?

Reply ID 361

There are bike racks there, they're even quite ok, but since they're hidden away people can quite happily stand there removing parts from your bike with a set of tools unhindered.

Reply ID 362

I thought they were going to put in ones that are like lockers (I've seen ones like that elsewhere in the country), but I think I misunderstood what I was being told. Maybe they should move them to a more prominent part of the station?

Reply ID 363

Some fake CCTV warning stickers would do, unless they move it to ticket area they will never be visible :( If they can afford to have five members of staff standing at Hertford East to check tickets then a few stickers shouldn't be that bad. I've started locking mine to the railings instead of the bike racks, at least people will be visible from the street if anyone tries helping themselves.

Reply ID 393

Anyone else home an hour late?

Reply ID 462

W A G N = We Are Going Nowhere katie