Topic ID 6383
Went to the Hertford House Hotel for a Christmas do. The food was pretty good and the staff that served it were very friendly and that is where the service ended. In the bar area the staff were obviously not pleased to be there and could barely manage a smile. The DJ was extremely rude but nothing compared with the bouncers. They were aggressive and rude. One colleague had been outside and went to re-enter the hotel and was promptly sworn at and told he could not come back in even though he was staying at the hotel. So much for Christmas spirit. I appreciate it is busy time with lots of groups but if you work in the pub trade and the services associated with it surely you cannot be too much of a suprise at that time of the year!