Topic ID 6339
Picture the scene. It's 3:50pm on Christmas Eve and I had just discovered that the oven cooking the Christmas turkey for the past two hours is stone cold! This is not looking good, I thought. Better see if that large company that Sid should know all about can get an engineer out under our service contract. They could, but very helpfully, not until the Thursday after Christmas. 'They're all on holiday, mate' came the reply. So, who else do I ring? I know, East Herts Electrical. They may be able to help. They did slightly more than that. They diagnosed the fault, a blown element, helped me dismantle the back of the oven to remove it and then I went down to the shop were they had got out six different types that might be suitable. Hey presto, the first one offered was the right one! I had the cooker back up and running by 4:30pm. Now this to me is not just good service, but outstanding service. Where else would you have got that level of service about half an hour before closing time on Christmas Eve? Truly exceptional. One of my New year's resolutions for 2012, which I intend to stick to, is to buy more items from this shop as I cannot praise them enough. If you don't know where they are, here's their web site http://www.easthertselectrical.co.uk/ and they are in Market Place, Hertford. So if you see Sid, tell him!