Archived Topic
Topic ID 4959
21/12/2009 by night owl
Royal Mail Missing Letters and Parcels
Has anyone else had any letters or parcels go missing over the last few years that have been posted in Hertford and I when I say letters I am refering to birthday cards that may have contained money or anything that may have had something valuble in and even sent by recorded delivery or special delivery as I have had a number of items go missing that have been posted here in Hertford but when it comes to bills or just plain letters then no problem?
0 replies
Archived Replies
Reply ID 70418
21/12/2009 by Marilyn
No I have to say I hve not............I find our postmen in Hertford are all very efficient and helpfully, both Roundsmen and Sorting Office and of course Bengeo Post Office.
Reply ID 70429
21/12/2009 by night owl
Hi Marilyn thanks for your answer, its just that I have just lost another birthday that I sent out and I am still trying to claim my money back on another parcel I sent that did not arrive and I have even lost a postal order and when I asked did they catch any person on camera trying to cash it Royal Mail refused to answer that one.
Reply ID 70435
21/12/2009 by kkey21
Yes-i have recently had two first class recorded parcels go missing. And possibly a few more in the last few years or so.
All were posted in Hertford too.
Reply ID 70463
22/12/2009 by Rachel
No problems with posting in Hertford but I have had a few Royal Mail recorded delivery letters sent to me recently which have just been put through the postbox with our normal post. They have not been signed for. This means the sender, who is paying extra for recorded delivery, would be unable to obtain any proof that I received the letter. Is this common practice?
Reply ID 70476
22/12/2009 by Andrew
We have sent a couple of packages in the last two months to Scotland that never arrived. Got the cost of postage back in stamps but nothing else
Reply ID 70496
23/12/2009 by night owl
Hi Andrew sorry to hear of your lost packages, I take it that you either obtained proof of posting or sent them by recorded delivery or special delivery and you complained to Royal Mail Customer Services at Plymouth and got no where except a refund on your postage, well what you need to do as Customer Services at Plymouth are a bunch of wot sits please write for a refund to The Chairman, Royal Mail Headquarters, 100, Victoria Embankment, London, EC4Y 0HQ and ask him for the money for your lost goods, I have already done this after Plymouth refused and Head Office paid me.
Reply ID 70497
23/12/2009 by Woody
We have received a Christmas card envelope that had clearly been opened with a sharp implement, which was delivered in a plastic bag with a Royal Mail apology for the tampering that had occurred.
Fortunately, for us, the targeted envelope originally contained a card only.
Reply ID 70502
23/12/2009 by SMT
Following the loss of my letter with a voucher inside, I was advised by Royal Mail that if you want to claim back the value of goods lost you need to use SPECIAL DELIVERY, rather than Recorded Delivery (which I had used).
I wasn't really aware of the difference before, but apparently Recorded Delivery are treated the same as standards letters until they reach their destination so they can't be tracked. They is presumably a cost implication but worth bearing in mind, given I lost a £40 voucher and got back a book of 6 stamps [:)]
8 replies