Archived Topic
Topic ID 4036
01/01/2009 by night owl
Tesco and Disabled Customers
A friend of mine took his disabled wife shopping to Tesco,s a couple of days ago, his wife suffers from a mental illness which affects her movements and speech and with her speech it can make her say things that you would not normally hear but when they got to the check out he told the lady at the till about his wifes medical condition and when they had been served the women serving told them in future do not use her till again, my friend has since written to the manager informing him of this and I think that this is just plain rude and is akin to saying I am not serving you because of the colour of your skin and I think this may even be illegal as I think that there were some new laws passed for disabled people, does anyone know and what do you think of this kind of service?
0 replies
Archived Replies
Reply ID 58624
01/01/2009 by Steve
What is the name of the condition that she has been diagnosed with? Have you had a response from the manager?
Reply ID 58627
01/01/2009 by night owl
Hi Steve her condition is schizophrenia which I understand affects about one in one hundred, the letter my friend sent was only sent about 2 or 3 days ago, so the manager has probably not read the letter yet.
Reply ID 58651
02/01/2009 by Capitalist piglet
If those facts are right night owl (& you always need the other side of the story)then I would say that your friend's letter will now be causing consternation at the Manager's office. Clear breach of the DDA. And the management could be held personally liable in the case of any claim or prosecution under same.
Reply ID 58653
02/01/2009 by night owl
Hi C.P. Thanks for your answer my friend is not out to make a legal claim or cause any trouble as he has not identified the cashier in his letter, all he wants is for him and his wife to be served when I spoke to him he thinks the cashier in question does not like working there and she did not realise the possible implications of what she had said, thank you for your help I will pass on to him what you have said, many thanks, N.O.
Reply ID 58657
02/01/2009 by aubend
No offence night owl but this is just Chinese whispers. Has no place on a public chat forum. We don't know the full circumstances from both perspectives or even if it happened at all. Could just be another pop at Tesco thread.
Reply ID 58664
02/01/2009 by night owl
Sorry Aubend this is not a so called pop at Tesco,s or chinese whispers as I was right behind them in the queue, so what circumstances are you on about and because I witnessed it I think I am within my rights to mention it on here or are you one of those people who stereotype and stigmatise people with mental illness because you know nothing about it? No offence Aubend but a lot of people do this and it may be possible that the cashier holds this view.
Reply ID 58665
02/01/2009 by Leo Densian
quote:
Originally posted by aubend
No offence night owl but this is just Chinese whispers. Has no place on a public chat forum. We don't know the full circumstances from both perspectives or even if it happened at all. Could just be another pop at Tesco thread.
Oh behave! Half the stuff discussed on here is rumour and conjecture - its what makes it fun. I do expect to read more in next weeks Mercury though [;)]
Reply ID 58666
02/01/2009 by JohnSmith
night owl, what was it that the cashier had a problem with?
Reply ID 58668
02/01/2009 by James007
quote:
Originally posted by JohnSmith
night owl, what was it that the cashier had a problem with?
Maybe she had just tried to realign the air freshening cameras in the toilets.
Reply ID 58672
03/01/2009 by night owl
Hi J.S. The problem was with my friends wife,s mental health illness, James please stop lurking around in Tesco,s toilets or do you like the smell, ho ho ho [;)]
quote:
Originally posted by JohnSmith
night owl, what was it that the cashier had a problem with?
Reply ID 58674
03/01/2009 by Steve
quote:
Originally posted by night owl
The problem was with my friends wife's mental health illness,
I think you need to be more specific about what actually occurred before anyone can comment.
Reply ID 58677
03/01/2009 by night owl
Hi Steve my friend went to the check out and the lady at the till seem to recognize him and his wife was still shopping and the lady asked him if his wife was with him and he said yes and told the lady that his wife is suffering from a mental illness and to just ignore her and then his wife joined him and I was already queueing behind him and his wife started talking I think it was firstly about the royal family and then she started talking about her husband and then that was when the lady at the till made her remark "Do not come to my till again when you come shopping here" and she said it at least twice and if all the ladies at the tills said the same then that would be a problem for anyone and I do not think this is fair as every one needs to eat and if my friend did not take her shopping then she would be almost totally house bound as this is a high light of her week and to be able to get her self any bits ect.
Reply ID 58679
03/01/2009 by shunt
Reporting the incident to Tesco management was the correct action, Night Owl. There is probably little else you can do. The world contains many kind and patient people. Don't allow this exception to dull your enthusiasm for supporting your friend. There is a slim possibility that the Tesco employee may have mental-health issues of their own, of course.
Reply ID 58681
03/01/2009 by JohnSmith
It looks to me like the cashier has been tried and found guilty by the kangaroo court that is the Hertford Forum.
Reply ID 58682
03/01/2009 by shunt
quote:
Originally posted by JohnSmith
It looks to me like the cashier has been tried and found guilty by the kangaroo court that is the Hertford Forum.
I wouldn't say so. Questions have been asked about the incident to try to get a feel for what happened. I hope we all accept that the cashier has a right to reasonable treatment too.
Reply ID 58683
03/01/2009 by Steve
quote:
Originally posted by shunt
quote:
Originally posted by JohnSmith
It looks to me like the cashier has been tried and found guilty by the kangaroo court that is the Hertford Forum.
I wouldn't say so. Questions have been asked about the incident to try to get a feel for what happened. I hope we all accept that the cashier has a right to reasonable treatment too.
Agreed
Reply ID 58684
03/01/2009 by JohnSmith
quote:
Originally posted by shunt
I hope we all accept that the cashier has a right to reasonable treatment too.
Agreed, but yours is the first post to mention this.
Reply ID 59285
15/01/2009 by Dude
So, has anyone got to the bottom of the incident? All I've read so far is unpunctuated jumble!?
18 replies