Archived Topic
Topic ID 369
04/12/2004 by Ewoowar
Fare vs Service - Which is the most important?
Having once commuted from Hertford into London and now making the journey only for 'pleasure', I wonder about how WAGN think us passengers view their service.
Personally, the fare is important but the service is critical.
When I used to commute I had to work regular weekends and found that the line was constantly undergoing weekend maintenance that resulted in either having to take a 'courtesy' bus to Cuffley or to drive into London.
And whenever there were problems with the main line the Hertford loop was always the first to suffer.
0 replies
Archived Replies
Reply ID 2724
04/12/2004 by JohnSmith
Service for me. Had it on Thursday. Lines down at Hatfield, main line diverted up the Hertford Loop. 1 in 3 rush hour trains running and some only 3 carriages. It doesn't seem as bad as it was fater Hatfield / Potters Bar but nowhere near as good as it was pre-Hatfield.
Reply ID 2726
05/12/2004 by jez_p
Hertford Loop still suffers if there is a problem on the main lime.
Hertford Loop only has 2 tracks so slow trains would get in the way of faster trains[:(] - So the slow trains get cancelled.
Hertford East is just as bad - there are only 2 tracks on the entire line and by the time you add in fast cambridge services and the stansted express (always the last train to be disrupted) you have a recipe for poor service.
That is all before you take into account the speed limits that are still in place following the Hatfield Crash 4 years ago.
The trouble is all the money to fix these problems got dished out to the railtrack shareholders[V]
Reply ID 2746
06/12/2004 by Kate
Considering how near we are to London, the journey time is terrible. I know people who commute from much further away in the same or less time.
We seemed to go through a better spell in terms of trains arriving on time, but it's got worse again lately - even the almost daily 5 minute delays on my morning trains are significant in terms of getting to work on time.
As for fares v service - this year's season ticket cost of £2,660 would seem enough to me to warrent exceptional service standards.
Reply ID 2750
06/12/2004 by jez_p
Just read in the Metro Today that Red Ken is planning to increase the Congestion Tax to £8 per day.
I have registered my complaint - If I work a night shift 10pm Sunday - 8am Monday I get caught by the charge and have no alternative to driving.
4 replies