Archived Topic
Topic ID 2550
03/03/2007 by Deveraux
Amazing vanishing trains at Hertford East
Waiting for the 20.08 from Hertford East last night at a few minutes before 8.00 pm, the indicator boards showed the train as being on time. And then, as soon as the electronic clock on the platform hit 20.08, the train simply disappeared from the indicator boards - to show that the next train, the 20.38 was now the next train due and was also running on time.
So where did the train disappear to? It certainly never reached as far as Hertford East?
Oddly enough - see if you can guess what happened next ...
You guessed, the 20.38 did exactly the same thing!! Next train now due at 21.08
What's the point of having an indicator board if it just shows lies? [:(!] If the train is going to be turned round at Ware to try and "catch up" would it be too much trouble to update the indicator boards with an explanation? If the train wasn't running at all then how the hell could it still show as being on time? I suppose laying on a replacement bus service is clearly expecting too much as well.
I got a taxi and will make a claim - but this service really is a joke.
Sorry, rant over!
0 replies
Archived Replies
Reply ID 36461
03/03/2007 by CityBird
One Sunday recently I got on a Hertford East train at Liverpool Street only for platforms to be changed, no announcement was made and I was left locked in the train! Consequently missed the train as I had to shout and holler for someone to let me off. Sounds funny now but it wasn't at the time.
Hertford East service is rubbish which is why so many Hertford residents drive to Broxbourne.
Reply ID 36630
06/03/2007 by steven
quote:
Not originally posted by Deveraux
What's the point of having a rail service from Hertford East when it's run by worthless, money-grabbing cowboys known as 'One' that couldn't care less about anything but the money in their pockets?
I have edited this for correctness ;)
Reply ID 36632
06/03/2007 by Deveraux
quote:
Originally posted by steven
quote:
Not originally posted by Deveraux
What's the point of having a rail service from Hertford East when it's run by worthless, money-grabbing cowboys known as 'One' that couldn't care less about anything but the money in their pockets?
I have edited this for correctness ;)
Brilliant! [:D][:D]
Reply ID 36633
06/03/2007 by dingo
quote:
Waiting for the 20.08 from Hertford East last night at a few minutes before 8.00 pm, the indicator boards showed the train as being on time. And then, as soon as the electronic clock on the platform hit 20.08, the train simply disappeared from the indicator boards - to show that the next train, the 20.38 was now the next train due and was also running on time.
So where did the train disappear to? It certainly never reached as far as Hertford East?
'One' did the same thing to me last week. The annoying thing is that I could have got into town via Hertford North had they kept me properly informed.
The staff at Hertford East could not appear to care less. They swear, smoke and belch in front of the customers and tell you that they are 'too busy' when you attempt to report vandalism. If anyone from 'One' reads this and cares enough to contact me then I would be happy to furnish you with the details.
Reply ID 36637
06/03/2007 by Deveraux
quote:
Originally posted by dingo
The staff at Hertford East could not appear to care less. They swear, smoke and belch in front of the customers and tell you that they are 'too busy' when you attempt to report vandalism.
Are these ONE staff or the people from the taxi office though? When the booking office is closed it often seems that the taxi firm is left "in charge" [?][?]
Reply ID 36641
06/03/2007 by steven
This is One staff. I was once on a train that stopped at Broxbourne (despite it being advertised as a Hertford train) wearing sound-deadening earphones, minding my own business, waiting for it to leave, when one of the foul-mouthed inspectors shouted "get the f**k off the train" at me. I reported it but of course nothing happened because One don't care.
Reply ID 36644
06/03/2007 by dingo
quote:
Are these ONE staff or the people from the taxi office though?
I'm talking about uniformed One staff. For example, the one that used to be based in Cyprus who likes to use the f-word in front of customers. You know who you are - I hope that your management read this.
Also, I wish that the man from the taxi office would not smoke in the booking hall. Yuk! [xx(]
Reply ID 37059
10/03/2007 by Deveraux
An Update on this
An email was sent by a forum member to ONE railways regarding these trains that show on the indicator boards at Hertford East but fail to turn up. This morning, said member received a letter of apology from ONE as well as National Rail Vouchers to the value of £20.00.
Credit where credit is due, that really is excellent and prompt service!
Well done ONE
Reply ID 37436
15/03/2007 by Killonekillkill
One are extremely good at providing vouchers for train travel - since beginning of Feb I have amassed over £100 for complaining every time there is a problem (I email them from the crackberry) and they dish out compensation like there is no tomorrow - but to be honest I would rather that they actually ran something where the trains were vaguely on time, clean, not vandalised and where if there is a problem there is - and I realise I am asking for the moon on a stick here - an announcement that says that there is a delay/cancellation/problem and that staff actually know what is going on and are informative instead of shouting/abusing their passengers
but I will keep on complaining as I figure their operating profit (or lack of same) is the only thing that would ever encourage them to actually put on a service instead of playing with their own personal toy train set where the plastic figures don't have lives to get on with - plus at this rate there is a good chance that my next annual season ticket will be free.....[}:)]
Reply ID 37498
16/03/2007 by nab
Do you just email the customer services address on their website? And even when its less than half an hour late?
I thought you had to fill in a form and post it which is why half the time I can't be bothered! but after the guy in front of me at the ticket office had over £170 worth of vouchers I'm going to do it all the time now.
Reply ID 37503
16/03/2007 by steven
Email [email protected]
I do it even if the train is more than ten minutes late, I usually get vouchers of £30 a time. I generally save up a month's worth of complaints and bullet point them :)
Reply ID 37508
16/03/2007 by nab
Thanks, will definitely do it in the future.
Reply ID 37510
16/03/2007 by nora batty
Rachel's just cutting out the middle man then! No need for all that wasteful paperwork.
Reply ID 37534
16/03/2007 by jez_p
That is better than FCC's complaints.
I complained about the appalling service and duff information on the day before the snow (which resulted in me forking out ~2.50 for a bus to Hatfield only to be no better off than if I had waited at Hertford N)
I got £3 in vouchers (approx 1/10 of my Weekly Season to Bowes Park) - cheapskates barely covered the bus fare
14 replies