Topic ID 1795
Self scan checkouts are being installed at Tesco this week.
Reply ID 22469
quote:Great.[V] I get more ratty using these machines than when queuing at christmas...
Originally posted by Steve
Self scan checkouts are being installed at Tesco this week.
Reply ID 22493
I like these things. Plus hopefully won't ask me if I want "help" packing my 2 items.
Reply ID 22497
Ohh goody! I do like using them. Although trips to Tescos is now a rareity, as i am doing the shopping online. Shame the delivery guy wont put it away for me as well
Reply ID 22957
I'm not sure people do want these things. It may be me, but where's the convenience in having to scan your shopping as well as pack it? How can that be quicker? I was in Tescos twice over the weekend and no bug**r was using them anyway, leading to even longer queues at the normal checkouts. However, this lack of customer interest did not stop the apparent requirement for two staff to be positioned there to 'assist' in their use. They might have been better served trying to find some packs of mint that were not turning black in the packet (nice one guys) or getting ice cream for customers from out of the back because half the freezers were kaput [:(!] Or are they just there to ensure that the public dont inadvertantly 'forget' to scan that nice expensive bottle of wine, pack of smoked salmon etc? Surely not! Every little helps? They're 'avin a larf....
Reply ID 22961
Self-scan is great when you're buying your lunch but I'd never use it if I was doing a big shop - nightmare?![:p]
Reply ID 22970
quote:They've had them in Ware for some time now and that's exactly why I use them [:D] They need someone there to oversee them as a) they need to cinfirm that you're over 18 (I think) if you buy booze and also to remove the security tags off the "expensive" items.
Originally posted by Leo Densian I was in Tescos twice over the weekend and no bug**r was using them anyway...
Reply ID 22978
quote:And to always be on hand when the blasted machines won't work, can't keep up, can't weigh v. light items, no bar codes, no this, no that, no the other. AARGH!
Originally posted by ian.ball They've had them in Ware for some time now and that's exactly why I use them [:D] They need someone there to oversee them as a) they need to cinfirm that you're over 18 (I think) if you buy booze and also to remove the security tags off the "expensive" items.
Reply ID 22985
quote:Campaign by all to inadvertantly keep b*******g them up and calling the staff persistantly for assistance. Maybe then they would realise the error of their silly ways and give us people back. [}:)]
Originally posted by Mr Pquote:And to always be on hand when the blasted machines won't work, can't keep up, can't weigh v. light items, no bar codes, no this, no that, no the other. AARGH!
Originally posted by ian.ball They've had them in Ware for some time now and that's exactly why I use them [:D] They need someone there to oversee them as a) they need to cinfirm that you're over 18 (I think) if you buy booze and also to remove the security tags off the "expensive" items.
Reply ID 22989
"Unauthorised item in the packing area!"
Reply ID 22996
And cash back :)
Reply ID 22999
I used one this morning and it was great. I got through a lot quicker than the people at the express checkout. The Woman standing at the self scan was saying "would anyone like to use the self scanning tills?", but still 4 or 5 people decided to stay queued up at the express till. Suits me. Its much quicker now!
Reply ID 23002
I opted to use one a while back when the queues of the normal aisles were too long. System works fine. I managed it with my 18-month daughter on board and appreciated the help with packing. I scanned paid and was ouit of there quicker than most of the '10 items or less' aisle. Sometimes change IS good!
Reply ID 23040
Shhhh, don't tell everyone [:D]
Reply ID 23046
they are brilliant for the people just getting their lunch or literally a couple of items. Common sense says it's not a good idea to use them if you have security tagged items, alcohol or want cash back etc
Reply ID 23054
I paid by card using the self scan this week and was surprised that all I had to do was swipe my card without putting in my pin. I admit it was quick but seems a gift to pick pocketers.
Reply ID 23056
quote:Unless I'm mistaken, transactions below a certain amount aren't worth authorising and any problems are underwritten by the banks.
Originally posted by annia
I paid by card using the self scan this week and was surprised that all I had to do was swipe my card without putting in my pin. I admit it was quick but seems a gift to pick pocketers.
Reply ID 23061
quote:I don't think it's anything to do with that as there are quick pay petrol pumps that require no pin - unless £60 is classed as not worth authorising.... surely not>??[:o)]
Originally posted by Stevequote:Unless I'm mistaken, transactions below a certain amount aren't worth authorising and any problems are underwritten by the banks.
Originally posted by annia
I paid by card using the self scan this week and was surprised that all I had to do was swipe my card without putting in my pin. I admit it was quick but seems a gift to pick pocketers.
Reply ID 23062
quote:I wonder if it is the banks who are underwriting any problems in these cases? Maybe the retailer has some sort of agreement that lets the banks claw back any disputed, unauthorised amounts? I'd be interested to know.
Originally posted by ~Sarah~quote:I don't think it's anything to do with that as there are quick pay petrol pumps that require no pin - unless £60 is classed as not worth authorising.... surely not>??[:o)]
Originally posted by Stevequote:Unless I'm mistaken, transactions below a certain amount aren't worth authorising and any problems are underwritten by the banks.
Originally posted by annia
I paid by card using the self scan this week and was surprised that all I had to do was swipe my card without putting in my pin. I admit it was quick but seems a gift to pick pocketers.
Reply ID 23065
quote:I noticed this and mentioned it to staff in M&S at their self serve checkout - they advised if it is a big amount then it flags up and they may check ur ID against the card. Not sure what the limit is though.
Originally posted by Deverauxquote:I wonder if it is the banks who are underwriting any problems in these cases? Maybe the retailer has some sort of agreement that lets the banks claw back any disputed, unauthorised amounts? I'd be interested to know.
Originally posted by ~Sarah~quote:I don't think it's anything to do with that as there are quick pay petrol pumps that require no pin - unless £60 is classed as not worth authorising.... surely not>??[:o)]
Originally posted by Stevequote:Unless I'm mistaken, transactions below a certain amount aren't worth authorising and any problems are underwritten by the banks.
Originally posted by annia
I paid by card using the self scan this week and was surprised that all I had to do was swipe my card without putting in my pin. I admit it was quick but seems a gift to pick pocketers.
Reply ID 23086
quote:As far as I was told by the Financial Manager at Ocado when I had my card cloned a while back, the banks have absolutely no interest and it is the retailer who pays for all of this - hence why the banks are not doing very much when these problems arise. I have had my card details cloned twice (and I am the most careful person ever!) and the 2nd time I did my own digging and found out a few interesting bits & bobs, that being one of them. I have often thought however that that petrol card machines and the self scan tills are so easy to use - also many shops now have the new chip & pin card points where you are SUPPOSED to put your own card in and not hand it over at all. Have often thought how easy it would be to use my partners card for the shopping for a change!!
Originally posted by Deverauxquote:I wonder if it is the banks who are underwriting any problems in these cases? Maybe the retailer has some sort of agreement that lets the banks claw back any disputed, unauthorised amounts? I'd be interested to know.
Originally posted by ~Sarah~quote:I don't think it's anything to do with that as there are quick pay petrol pumps that require no pin - unless £60 is classed as not worth authorising.... surely not>??[:o)]
Originally posted by Stevequote:Unless I'm mistaken, transactions below a certain amount aren't worth authorising and any problems are underwritten by the banks.
Originally posted by annia
I paid by card using the self scan this week and was surprised that all I had to do was swipe my card without putting in my pin. I admit it was quick but seems a gift to pick pocketers.
Reply ID 23097
Very interesting smileyoriley - thanks for the info. This fits in with instructions for the PDQ machine at a charity shop I have helped in (Yes, it's in Hertford so, hopefully I'm still on topic??). You are asked to get the customer to enter a PIN but if you choose to over ride that instruction and accept a signature then all liability for a bad transaction comes down to you - the bank basically washes its hands of all responsibilty Out of interest - how would you do a cash back on a self service till? Help yourself perhaps??
Reply ID 23115
I don't think you can..........
Reply ID 23179
Well - I took the plunge today in the interests of research and used said self-scan. Assuming no queue, absolutely no quicker than the 10 items or less tills as far as I can see - just a reversal of roles whereby you scan the goods yourself and a Tescos lady packs it for you. I can confirm there is no PIN authorisation on a card too - but I did spend under a tenner so may have been below a minimum amount.
Reply ID 23180
My partner works in Tesco and was recently trained (I use the term loosely)in the use of the new tills - not a good word to say about them!
Reply ID 23191
quote:Funny thing is, Tesco have the technology to scan whole trolleys and baskets already, but they don't do it because it would mean an end to checkout staff and the union would be all over them. So they keep the staff, and the staff moan about what Tesco do! [:)]
Originally posted by NI-Lad
My partner works in Tesco and was recently trained (I use the term loosely)in the use of the new tills - not a good word to say about them!
Reply ID 23200
Since the joint EMV (Europay, MasterCard and Visa) Chip and Pin was officially finally adopted (on February 14th this year), the card issuers only accept liability for a bad transaction as long as the Chip and PIN protocol has been used on all points in the transaction path. If it hasn't, then liability for the transaction rests with the weakest link in the chain (normally the retailer), so if a supermarket wishes to take the risk then it is free to do so. For many corner shop outlets the struggle to keep up with, or the expense of keeping up with, such technology could have posed a few hardships and problems, which is why it took around two and a half years for chip and pin to go mainstream once it had been developed and proved - it was to give the stragglers time to catch up. Now, Tesco are not exactly a corner shop struggling to keep up with technology - in fact, they in particular have been one of the innovators in the field of retail technology - so, I have to admit, I find it a little baffling to understand why the self-service checkouts don't have a PIN entry pad. Presumably they have their own checks and balances in place to flag up any potential problems (in addition to the ones provided by the chip on your card anyway - in the standard Chip and PIN protocol there are some basic, but difficult to cheat, mathematical and statistical checks that happen before you even enter your PIN). Also, unlike a traditional mag-stripe only card, the Chip and PIN card itself can decide whether or not to authorise the transaction at that point in time. In many cases, provided the transaction is not unusual in some way (a very large amount, a strange place in the country, etc) the transaction is not sent anywhere but stored on the card for upload later - a typical value could be an actual upload/authorise on one in ten transactions, when it will do all of them in one communication transfer. So for a self-service terminal the PIN check is possibly around nine times out of ten, pointless anyway, so it may be that Tesco just process the transaction like a "Cardholder not present" one such as you get on telephoned mail-order transactions and some internet ones. In short, I don't think it's a major problem for you and I. Even if your card falls out of your back pocket the moment you enter the store, allowing someone to pick it up and quickly run around the place, SuperMarket Sweep style, and pay with your card, the security cameras would show that it wasn't you and you would not be liable. That's the theory anyway..
Reply ID 23203
quote:I would love to think that but on a trip to Asda at Christmas, my wallet was stolen and when I spoke to security they told me their cameras were only trained on the exits and a random spread of tills. Nice to feel looked after huh! Re the packing on the self scan - that won't last long - all the other stores you do it yourself
Originally posted by Pez
In short, I don't think it's a major problem for you and I. Even if your card falls out of your back pocket the moment you enter the store, allowing someone to pick it up and quickly run around the place, SuperMarket Sweep style, and pay with your card, the security cameras would show that it wasn't you and you would not be liable. That's the theory anyway..
Reply ID 23205
I cant believe for one minute that Tesco's are worried about the Unions if they have the technology that enables them to cut their massive salary overheads in half
quote:
Originally posted by Dudequote:Funny thing is, Tesco have the technology to scan whole trolleys and baskets already, but they don't do it because it would mean an end to checkout staff and the union would be all over them. So they keep the staff, and the staff moan about what Tesco do! [:)]
Originally posted by NI-Lad
My partner works in Tesco and was recently trained (I use the term loosely)in the use of the new tills - not a good word to say about them!
Reply ID 23216
quote:The technology has been around since 97. In fact, it was played with at Tesco's prototype centre in Welwyn. All it requires is a change to plastic trolleys (like many in the US) and a full switch over to RF or magnetic barcode labels. But if they were to eradicate checkout staff, they would get rid of some 160,000 staff. It would effect every community in the country and probably lose them millions of customers in the process. The unions would grind them to a halt. Thats why it was not progressed. The technology to make the shop a whole lot easier is there, but they can't/aren't willing to use it. However, expect to see it trialed in limited capacity in the near future.
Originally posted by Frenchie
I cant believe for one minute that Tesco's are worried about the Unions if they have the technology that enables them to cut their massive salary overheads in halfquote:
Originally posted by Dudequote:Funny thing is, Tesco have the technology to scan whole trolleys and baskets already, but they don't do it because it would mean an end to checkout staff and the union would be all over them. So they keep the staff, and the staff moan about what Tesco do! [:)]
Originally posted by NI-Lad
My partner works in Tesco and was recently trained (I use the term loosely)in the use of the new tills - not a good word to say about them!
Reply ID 23222
At present Tesco only use RFID tags for shipping - a project started a number of years back and due for completion next year. As I understand it, individual items are not tagged, partly I would guess because of the controversy over privacy. Useful link: http://news.bbc.co.uk/1/hi/business/4211591.stm
Reply ID 23224
quote:Almost correct. They do have some RF trolleys out there. This enables them to study the routes people take around the store, plus it prevents someone walking out with a tolley of unpaid goods.
Originally posted by Steve
At present Tesco only use RFID tags for shipping - a project started a number of years back and due for completion next year. As I understand it, individual items are not tagged, partly I would guess because of the controversy over privacy. Useful link: http://news.bbc.co.uk/1/hi/business/4211591.stm
Reply ID 23434
quote:Yes, but your car licence plate has been digitally read and looked up on the DVLA database amongst other places, they also have hires cameras trained on all the pumps.
Originally posted by ~Sarah~quote:I don't think it's anything to do with that as there are quick pay petrol pumps that require no pin - unless £60 is classed as not worth authorising.... surely not>??[:o)]
Originally posted by Stevequote:Unless I'm mistaken, transactions below a certain amount aren't worth authorising and any problems are underwritten by the banks.
Originally posted by annia
I paid by card using the self scan this week and was surprised that all I had to do was swipe my card without putting in my pin. I admit it was quick but seems a gift to pick pocketers.
Reply ID 23611
Those Self-Service checkouts are quite handy except the woman saying "please place the item in the bagging area" about 600 times! :/
Reply ID 23616
quote:Quite agree!! One of the ladies who works on those tills (sorting out us dim customers) says the voice drives her mad and she's come close to putting a hammer through it!! The other annoying thing is that if you purchase alcohol free beer, it still asks for authorization.
Originally posted by simcut
Those Self-Service checkouts are quite handy except the woman saying "please place the item in the bagging area" about 600 times! :/
Reply ID 23618
quote:Alcohol-free beer??!! What kind of monster are you??!!
Originally posted by buzz
The other annoying thing is that if you purchase alcohol free beer, it still asks for authorization.
Reply ID 23619
quote:Authorisation is the least of your problems if you're buying alcohol free beer.
Originally posted by buzz
The other annoying thing is that if you purchase alcohol free beer, it still asks for authorization.
Reply ID 23621
I tried it the other day and thought it was great fun [:I] My husband used the self scan last night and according to the assistant it will authorise up to £50 and chip & pin will be coming shortly ... I couldn't understand why it didn't ask for pin but soon to be addressed.
Reply ID 23623
quote:A driving monster
Originally posted by Pezquote:Alcohol-free beer??!! What kind of monster are you??!!
Originally posted by buzz
The other annoying thing is that if you purchase alcohol free beer, it still asks for authorization.
Reply ID 23642
quote:Mrs. Joby used the self-scan today and it requested authorisation for the bottles of Tanglefoot she was buying for me. There being no staff around, she ignored the request, stuck her card in and paid.
Originally posted by buzz
The other annoying thing is that if you purchase alcohol free beer, it still asks for authorization.
Reply ID 23673
Self scan is sort of fun.... Can't resist using it if there's a till free although using the "more than 10 items" one is irritating because you HAVE to put stuff on the belt and it all ends up rotating at the other end. Either that or you have to scan, place on belt, walk down and pack EVERY item individually! I know, I know, get a life and use the usual checkouts....[;)]
Reply ID 24134
quote:Thought I'd try this, and lo & behold it worked. Only then to be told by one of the assistants that she had remotely authorised it. I was naturally upset to think that she automatically thought I was over 18[;)]
Originally posted by Jobyquote:Mrs. Joby used the self-scan today and it requested authorisation for the bottles of Tanglefoot she was buying for me. There being no staff around, she ignored the request, stuck her card in and paid.
Originally posted by buzz
The other annoying thing is that if you purchase alcohol free beer, it still asks for authorization.
Reply ID 27481
Useful link: [url="http://news.bbc.co.uk/1/hi/business/5406742.stm"]Thieves 'cash in at Tesco tills'[/url]
Reply ID 27486
All Tesco self-scans will ask for a pin from December, it does seem odd to roll-this out before they are ready to incorporate chip & pin i thought.
Reply ID 27487
There are several problems with the self-scan, all of them related to operator error. One is the customer who is unable to operate any system at all. The other is the "expert". The first waves their arms about a lot, fails to follow the sequenced instructions and requires an assistant by the time they get to item no.2. The latter scans so fast that they outstrip the speed of the system and will also require assistance by item no.2. It's quite simple. 1. Scan item (it's a 360 degree scanner, so anyway up). 2.Place on first section of belt. 3. Wait for system to clear (as last item passes to second section of belt) 4.Scan next item. If there is no "beep", the item has not scanned, probably because the previous item hasn't cleared the first belt. If you put an item which has not "beeped" on the belt, or two items simultaniously on the first section of the conveyor, you'll get an error. Ten minutes later the customer behind you in the queue gains the entitlement to stab you and step over your lifeless corpse.
Reply ID 27496
Made me smile shunt As a software designer I'd just say that forcing the customer to do something at anything but their own pace is very bad practice [:)]
Reply ID 27535
Seems a little pointless to me, after all they need a member of staff there to make sure you scan and pay for everything so as far as I'm concerned they might as well be doing it?
Reply ID 27539
quote:Four tills - one member of staff supervising. Go figure. One person is cheaper than four! I like them. The technophobes queue elsewhere so I get out quicker. Plus, I find if you scan at your own speed and ignore the voices, things work out anyway - the machine catches up eventually.
Originally posted by burmilla_turbo
Seems a little pointless to me, after all they need a member of staff there to make sure you scan and pay for everything so as far as I'm concerned they might as well be doing it?
Reply ID 27542
the only problem i have with this is if the items have tags on like razor blades and the such other wise i think there great
Reply ID 27549
quote:Reason is that razor blades and batteries are top on a shoplifter nick list as they are small, easy to conceal, of high value and find their ways to car boots sales! I had a store placement in a large Tesco and the cameras were trained on that section with some success [:)]
Originally posted by jayzee
the only problem i have with this is if the items have tags on like razor blades and the such other wise i think there great
Reply ID 27550
One of my very rare visits to Tesco last night (I try to avoid shops which I have to drive to). Found myself with the choice of any self-scan, whilst there were queues at every other checkout. Scanned 38 items, fed fivers into the slot and was loading my car before any of the queuers got anywhere near being served. Great! People of Hertford:- These machines are extremely dangerous, can cause infertility, impotence and fry your brain. People will laugh at you and you will find yourself socially excluded, or excommunicated, if you even consider using them. It's OK though, I'll risk myself to distract the evil technology from it's plans to assilmilate humanity.
Reply ID 27828
Ok, I'll put it simply. 1. Why is it that so many people find self-scan intimidating? 2. I'm very pleased that they do, because it means I can shop more quickly. Plain enough?
Reply ID 27830
I'm all in favour of them, as long as there remains the choice to have the scanning done for you - I was a bit annoyed at the Hatfield Tesco last week to be pretty much ordered to move from the basket queue to self-scan. One down side of the machines seems to be that you can't avoid getting lots of coins in change, e.g. if you're shopping comes to £5.34 you can't feed in 34p in coins and then a £10 note - it just rejects the coins and gives you change from £10.
Reply ID 27857
Whilst self-scan areas appear to be new-fangled and interesting, they are missing that essential 'spice and thrill'. My suggestion to ramp up the adrenalin in grocery shopping is to give the self-scan area a random Indiana Jones & the Temple of Doom quality. Ordinarily you can happily proffer your barcode and wait for it's resultant 'peep' - but get fat-fingered and make a mistake then you should be prepared for huge spikes to shoot out of the machine quickly spearing you before the floor opens up dropping you into a hole full of feverish chopping arm/blade thingys. Every little helps.
Reply ID 27862
quote:If you really want the Indian Jones effect; Go to one of the full service tills, politely refuse the assistance to have your bags packed, then stand there while they hurl your shopping down the conveyor belt at you... [:D]
Originally posted by Herbert Lemons
Whilst self-scan areas appear to be new-fangled and interesting, they are missing that essential 'spice and thrill'. My suggestion to ramp up the adrenalin in grocery shopping is to give the self-scan area a random Indiana Jones & the Temple of Doom quality. Ordinarily you can happily proffer your barcode and wait for it's resultant 'peep' - but get fat-fingered and make a mistake then you should be prepared for huge spikes to shoot out of the machine quickly spearing you before the floor opens up dropping you into a hole full of feverish chopping arm/blade thingys. Every little helps.
Reply ID 27930
I like the Sainsbury's ones better at least when you pay by card you have to enter your pin.
Reply ID 28191
I now offically love the scanners at Hertford Tesco. It allows me to wiz through while everyone else queues up!
Reply ID 28193
Me too,my son actually enjoys going shopping now,so he can scan all the shopping while I pack it. I just wish he could pay for it aswell[:D][;)]
Reply ID 28215
quote:I have to confess I have come round to them a bit more - but only the one with the belt. The ones that have the hanging carrier bags that weigh each item and make sure you dont put something in without scanning it (as if someone would [:)]) are a bloody pain. I'm still concerned about lack of chip and pin too.
Originally posted by Dude
I now offically love the scanners at Hertford Tesco. It allows me to wiz through while everyone else queues up!
Reply ID 28240
the biggest benefit of the self scan is that you can avoid the cashier who has just wiped her/his nose on her/his hands before grabbing your shopping items...and the really spotty ones... flippancy aside! I try to take a heavy item in (large tin of paint - bag of spanners - etc) to disrupt the weighing till so that I get my moneys worth from the lone cashier. Does anyone else object to being unpaid staff for the supermarket? ..and I was "cautioned" yesterday because the VOID strip on signature/card had worn out....surely CHIP & PIN deems this unneccesary? Muppets!
Reply ID 28310
You must be spending a lot of money to have the signature strip wear out. But it does happen, juts ask your bank for a new one.
Reply ID 29537
Should have seen it today, 3 out of 4 broken.
Reply ID 29563
Let's work on the last one .........
Reply ID 29577
quote:Will be gone Very soon............... Wasn't me - Honest [}:)] Hang on, I don't use the silly things anyway [:o)]
Originally posted by Deveraux
Let's work on the last one .........
Reply ID 32579
I had come round to these things but after yesterday...[:(!] Scanned through almost 50 quids worth of shopping, totalled up and was about to swipe my card through when up comes the screen of doom..'program has performed an illegal operation and needs to close' etc. 'We need to rescan it' says the self-scan supervisor. 'Can't you just take £49.62 off my card?' says I (and I WAS being honest). No they could'nt. So, back to the end of the queue on an adjacent checkout. To be fair, the guy did all the packing and I just watched because if it was purchases which would have waited till today I would have walked. While this was going on there was conversations about re-booting the terminal etc. and it did not appear to me like it was the first time it had happened. With the nightmare of the Christmas supermarket food shopping frenzy almost upon us you have been warned!....
Reply ID 32696
blue screen of death? lol, I'll have to find out if our checkouts are run by Microsoft :P
Reply ID 32697
quote:They are
Originally posted by simcut
blue screen of death? lol, I'll have to find out if our checkouts are run by Microsoft :P
Reply ID 32707
quote:Most large chain checkouts are. All Currys & PC World are Windows XP.......
Originally posted by Stevequote:They are
Originally posted by simcut
blue screen of death? lol, I'll have to find out if our checkouts are run by Microsoft :P
Reply ID 32793
yikes! damn that Bill Gates... :-)
Reply ID 32830
Anybody wondered about the possibility that he might just decide to turn it all off if the world doesn't go his way, or perhaps, America's way? Just a thought.
Reply ID 32832
quote:A comment that could lead the thread to take a sharp turn off-topic!
Originally posted by shunt
Anybody wondered about the possibility that he might just decide to turn it all off if the world doesn't go his way, or perhaps, America's way? Just a thought.
Reply ID 32833
quote:I shall rely on the restraint of my fellow contributors.[:D]
Originally posted by Stevequote:A comment that could lead the thread to take a sharp turn off-topic!
Originally posted by shunt
Anybody wondered about the possibility that he might just decide to turn it all off if the world doesn't go his way, or perhaps, America's way? Just a thought.
Reply ID 32917
so how was Tesco in Hertford over the last few days in the run up to Xmas?
Reply ID 32945
quote:Lucky for us, he seems like giver!
Originally posted by shunt
Anybody wondered about the possibility that he might just decide to turn it all off if the world doesn't go his way, or perhaps, America's way? Just a thought.
Reply ID 34637
Tonight, as usual, 75% of the tills were closed in Tesco so there were the inevitable long queues. To save time (?) the three additional items needed for tonights gastronomic delight were taken to the self-scanner.........on one was a child of about 8 years old, happily playing at scanning the contents of his Mummy's trolley whilst she was elsewhere. At the one I had the misfortune to be on was another young child who was attempting to scan what looked like a week's worth of groceries whilst Mummy urged her to hurry up, else she would miss her dance class. Meanwhile, the queue at this 'time saving' facility grew longer and more bad tempered. Needless to say, the Friday night "shut 10 tills while the shop is busy but make people available to pack your goods even though you can't pay for them continues." Things were so bad last Friday that a very forceful complaint against the customer services' chant of "it's because of budgets" eventually brought the store manager onto the shop floor and onto a till! Profits up 6% = apprx £1,117 per second. Hertford branch has the highest turnover in relation to square footage as it's over-shopped and can't cope - so - let's shut the tills down! Yes - we have been shopping elsewhere in the meantime.
Reply ID 34649
I agree with fishwife, less tills open since they made their money at Christmas, also since I've started talking back in an increasingly aggressive manner to the self check-in I think I'll give the store a miss in future.
Reply ID 34650
When the convenience myth is discredited we start to realise that not EVERYTHING has to be bought at Tesco.
Reply ID 34945
I don't like not being able to get cashback at the self service and know from others that when you have bakery items and think putting in "Biscuit" or "cake" with an item ie: "Chocolate Cake" its not necessarily logical. I also hate the voice telling me to "please insert your card or cash" etc.. aaaaaaah. I know what I'd like to shove in it! I like the ladies and gents on the tills, you can talk to them, get a cheery smile and get cashback.. Tesco, are you reading my comment.. ?
Reply ID 34952
Have you noticed that now, on the self-service tills, if you pay with your Clubcard Plus, you have to sign the receipt and wait for the assistant to come and verify your signature? Whilst I can accept that the practice increases security, it does seem to negate the very reason for the tills, i.e, that you can get through faster. You have to wait, whilst at a busy time, the overworked assistant, overseeing about four tills, deals with people who don't know how to use them; approves items such as booze, and removes security tags from goods. Surely they can come up with a better system? How about for instance, making Clubcard Plus chip & pin?
Reply ID 34954
what is clubcard plus?
Reply ID 34955
quote:A payment card. It's like an ordinary Clubcard except you pay in a set amount into your every month and can then use it to pay for stuff at Tesco. You earn interest on the oustanding balance. I'm not sure if they still offer them.
Originally posted by Bengeobabe
what is clubcard plus?
Reply ID 35018
quote:I thought they were long gone but they are not. I got an application for one the other day. Its double points so I may as well. Buzz, when I phoned the other day about getting the application form for the clubcard plus, I also asked them to send me one for their finest credit card. They couldn't because they said an all new offer was in the pipeline and due out in April. Maybe they'll address the card issues then?
Originally posted by Stevequote:A payment card. It's like an ordinary Clubcard except you pay in a set amount into your every month and can then use it to pay for stuff at Tesco. You earn interest on the oustanding balance. I'm not sure if they still offer them.
Originally posted by Bengeobabe
what is clubcard plus?
Reply ID 35917
Channel Four: Dispatches [url="http://www.channel4.com/news/dispatches/article.jsp?id=1266"]The Supermarket That's Eating Britain[/url]
Reply ID 35921
quote:Is that on tonight?
Originally posted by Steve
Channel Four: Dispatches [url="http://www.channel4.com/news/dispatches/article.jsp?id=1266"]The Supermarket That's Eating Britain[/url]
Reply ID 35923
Now!
Reply ID 35933
And what a bunch of drivel they programme was. 95% was either wildly inaccurate, or simple industry practice, not just Tesco, yet its the big boy that gets singled out yet again. They only truely accurate bit of reporting was the bit about the traffic light coding system.
Reply ID 35938
you hit the nail on the head Dude. I got an email at work yesterday with a statement from Tesco to its staff on the matter. The same message word for word was put on the end of the Dispatches programme. Although what wasnt mentioned is the fact Tesco tried numerous times to get in contact with the Dispatches people.
Reply ID 35967
Interesting follow-up article in The Telegraph... [url="http://www.telegraph.co.uk/portal/main.jhtml?xml=/portal/2007/02/21/nosplit/fttesco21.xml"] The day I moved to Tescoland[/url]
Reply ID 35973
quote:This link has ceased to be, Steve
Originally posted by Steve
Interesting follow-up article in The Telegraph... [url="http://www.telegraph.co.uk/portal/main.jhtml;jsessionid=APIZDPQR5ZX4PQFIQMGCFFWAVCBQUIV0?xml=/portal/2007/02/21/nosplit/fttesco21.xml"] The day I moved to Tescoland[/url]
Reply ID 35978
quote:Thanks - fixed
Originally posted by Leo Densianquote:This link has ceased to be, Steve
Originally posted by Steve
Interesting follow-up article in The Telegraph... [url="http://www.telegraph.co.uk/portal/main.jhtml;jsessionid=APIZDPQR5ZX4PQFIQMGCFFWAVCBQUIV0?xml=/portal/2007/02/21/nosplit/fttesco21.xml"] The day I moved to Tescoland[/url]
Reply ID 35979
quote:Strange thing about that article is that he asks the question "So Tesco is in the firing line - but does it deserve it?" He's in Slough store to find out. He then set about finding out, only to never answer his own question (or to a least tell the reader).
Originally posted by Steve
Interesting follow-up article in The Telegraph... [url="http://www.telegraph.co.uk/portal/main.jhtml?xml=/portal/2007/02/21/nosplit/fttesco21.xml"] The day I moved to Tescoland[/url]
Reply ID 35983
I disagree Dude. He answers the question with "it seems to me that lazy consumers get the supermarkets they deserve". In other words, if we didn't use Tesco, it wouldn't exist. It's our own fault, we should turn the gun on ourselves.
Reply ID 35989
quote:What a poor piece of journalism. What hope is there for the standard of local newspapers when a leading national can produce such rubbish?
Originally posted by Steve
Interesting follow-up article in The Telegraph... [url="http://www.telegraph.co.uk/portal/main.jhtml?xml=/portal/2007/02/21/nosplit/fttesco21.xml"] The day I moved to Tescoland[/url]
Reply ID 35993
Another interesting item from The Daily Mail... [url="http://www.dailymail.co.uk/pages/live/articles/news/news.html?in_article_id=437620&in_page_id=1770"]People power defeats Tesco[/url]
Reply ID 36059
quote:With the writer sitting on the fence, he doesn't make anything clear. Perhaps he answered it in the positive with his final statement when he finds that.... "there is no conspiracy to close down corner shops or destroy the high street. It would appear, then, that we deserve Tesco and its ilk." [?][:D]
Originally posted by nora batty
I disagree Dude. He answers the question with "it seems to me that lazy consumers get the supermarkets they deserve". In other words, if we didn't use Tesco, it wouldn't exist. It's our own fault, we should turn the gun on ourselves.
Reply ID 36072
in tonites standard on page 17 it sayes that tesco's planned opening of a new express in cuffley has been stopped
Reply ID 36119
quote:Tesco acquired the Harvester pub/restaurant in the village and planned to demolish it and replace it with a development of flats and a Tesco Express. If they changed their mind about the proposed development I applaud their decision. However the cynic in me cannot overlook the fact that the Tesco Chief Executive lives in the village and may have felt some direct opposition to his company's plans while at the tennis club.
Originally posted by tsr
in tonites standard on page 17 it sayes that tesco's planned opening of a new express in cuffley has been stopped
Reply ID 36121
More than likely he didn't want "the locals" knocking on his door to moan that they don't want another of his large stores, when Brookfield Farm is literally down the road..
Reply ID 36131
quote:Direct opposition is right - there were posters and petitions everywhere so I have read. The fact that he wanted a vast extension to his house and had to reach a compromise with the council to get planning permission has probably not endeared him to the locals much either.
Originally posted by Ewoowar However the cynic in me cannot overlook the fact that the Tesco Chief Executive lives in the village and may have felt some direct opposition to his company's plans while at the tennis club.
Reply ID 36137
quote:I understand he wanted to more than double the size of his 'house' and accepted a proposed reduction from the council.
Originally posted by Leo Densianquote:Direct opposition is right - there were posters and petitions everywhere so I have read. The fact that he wanted a vast extension to his house and had to reach a compromise with the council to get planning permission has probably not endeared him to the locals much either.
Originally posted by Ewoowar However the cynic in me cannot overlook the fact that the Tesco Chief Executive lives in the village and may have felt some direct opposition to his company's plans while at the tennis club.
Reply ID 36145
What has all this to do with Self Scan at Tesco, which is what this thread is supposedly about?
Reply ID 36154
quote:Good point. I self scanned a whole trolley load tonight on the long conveyor checkout, on my own. To make sure I didn't hold everyone up (ie, I had to scan so I couldn't pack) I lovely lady called Sue packed for me. So I'm working the till, and she is doing the packing. Isn't this just role reversal????
Originally posted by Rooster
What has all this to do with Self Scan at Tesco, which is what this thread is supposedly about?
Reply ID 36202
quote:Apparently it's the new 'thing' at Tesco as there's never enough people to operate the tills but always staff available to pack your bags - no matter what till you attempt to go on.
Originally posted by Dudequote:Good point. I self scanned a whole trolley load tonight on the long conveyor checkout, on my own. To make sure I didn't hold everyone up (ie, I had to scan so I couldn't pack) I lovely lady called Sue packed for me. So I'm working the till, and she is doing the packing. Isn't this just role reversal????
Originally posted by Rooster
What has all this to do with Self Scan at Tesco, which is what this thread is supposedly about?