Archived Topic
Topic ID 139
18/02/2004 by steven
Terrible service from WAGN - again
Is anyone else getting sick and tired of the awful "service" provided by WAGN? I'm starting to become a bit ticked off at the amount of problems that line has, especially since I pay in advance for a service that is simply not provided. Now I pay more, because of the increase in ticket prices. It's a joke.
I've made complaints but they go unanswered, I'm now considering getting some legal advice. I've asked for refunds for parts of my daily commute that WAGn are unable to provide, usually from Hertford East to Broxbourne (which I have to drive and pay for on top of my ticket) but my requests go unanswered.
This is surely theft - WAGN are gladly taking my and other peoples' money but they are not providing the advertised service in return. I'm late for work far too often. Perhaps if enough people raise their voice we can be compensated for all the problems? It won't be much, but it'll be better than nothing.
Thanks again to the nice girl who gave myself and two other weary commuters a lift to Broxbourne this morning!
Steve.
0 replies
Archived Replies
Reply ID 695
18/02/2004 by dingo
Yesterday it took me less time to get from Brussels to Liverpool St than it did for WAGN to get me from Liverpool St to Hertford. To put it another way, I'd get home quicker if I moved to Belgium!
I could write a book on how awful WAGN are and how ashamed I am of the state of the Hertford East line. The whole situation is a disgrace.
Reply ID 702
19/02/2004 by Watton
At a meet-the-managers a few weeks back I tackled the managers-avoiding-eyecontact at Liverpool Street. Gave them my usual list of complaints but the one thing they mentioned was that they were considering having the Hertford East train terminate at Broxbourne - obvioulsy to create a smoother more efficient service! When pressed to see if they would lay on a longer, dare I say newer train to accomodate the volume of inconvenienced commuters they said that most of us got off at Broxbourne anyway and we could fit onto the current trains through Broxbourne to London. As their aim is for every passenger to stand for no more than 20 minutes and as there is no such thing as OVER-crowding they're off the hook.
Whatever they decide to do will have no consideration for us - sharpen tools and start rallying the troops!
Reply ID 706
20/02/2004 by steven
Heh, I guess he means the Cambridge/Stansted ones. Not like they're ever full, don't think I've *ever* been on one of those without being packed in like a sardine.
Looking forward to it :(
Reply ID 712
29/02/2004 by oohmechalfonts
I don't actually possess the vocabulary to adequately articulate the loathing I feel for WAGN, it's management and the National Express fat cats getting rich off our misery.
I say, I say, I say .. what's the difference between a lump of tapeworm riddled dogshit and West Anglia Great Northern railway?
No, I dunno either
4 replies