Topic ID 1216
22/12/2005 by JoStetzel
One Railway Petition
Hi, I'm new here. If you're at the end of your tether about the terrible 'service'[xx(] that One are currently putting on, you may like to sign my petition. You may have seen the front page of the Mercury today which covered it, and i already have over 230 signatures. If you would like to sign, please e-mail me at:
joannestetzel(at)yahoo.co.uk,
and I will forward a copy for you to sign and return to me. I really think the only way of making a difference is if we all act together and let One know that we are not going to put up with this. I know it's not what you want to think about at CHristmas, but the worst thing about this is that it looks like it will be continuing into January - oh joy[;)]
Note from Admin: Modified format of email address to prevent harvesting by spammers.
Reply ID 14181
22/12/2005 by JohnSmith
Jo, can I suggest you contact our MP, Mark Prisk. He probably won't be able to help directly but should be able to get you in front of One's top brass.
Well done for doing something rather than just moan about it (I've been in the same situation) and good luck.
Reply ID 14183
22/12/2005 by JoStetzel
quote:
Originally posted by Steve
What is the wording on the petition?
Hi
Not sure if this is going to work, but here it is copied and pasted. I have sign sheets for people to sign on the trains etc, but these individual sheets are good for people to sign individually.
ETA - I started this before the service got really really bad, so it doesn't refer specifically to the timetable change. I think it covers most issues though, without being shrill or hysterical. Let me know if you would like me to e-mail one over to you.
East Hertfordshire Rail Passengers Demand Improved Services from One Railway
We, the undersigned, are regular travellers with ‘One Railway’. Collectively, we spend hundreds of thousands of pounds with you each year. Over the past few months, we have witnessed the gradual and continued decline of One Railway’s service. Cancelled and late running trains, overcrowding, dirty trains covered in graffiti and a lack of courtesy from One Railway staff in dealing with complaints.
We demand;
- A reliable and responsible service
o Trains that run on time
o Trains that are not cancelled
o Trains that are not overly packed
o Timetables which take into account the needs of passengers
o Passengers, especially women, to be able to rely on late night trains not to be cancelled, leaving them in a vulnerable position.
o Ticket machines to be operational
-
Well maintained trains
o Trains that are clean
o Trains that are not covered in graffiti
o Trains whose cushions are fixed securely to seats
o Seats which are reasonably comfortable
-
A value for money serviceo We expect, in exchange for our tickets, to travel in a timely and reliable manner
o We expect One Railway to have systems and procedures in place that will ensure the increased reliability of the train service
o We expect the afore-mentioned systems and procedures to be communicated to us, the customers of One Railway
o Our time is valuable and precious. We have neither the time nor the inclination to be waiting for late/cancelled trains when we have jobs to go to, families to look after and other responsibilities to attend to.
o We each expect a letter from One Railway in response to this petition, outlining how One Railway intends to tackle each of the points raised above.
Name:
Address:
Postcode:
Reply ID 14184
22/12/2005 by JoStetzel
quote:
Originally posted by JohnSmith
Jo, can I suggest you contact our MP, Mark Prisk. He probably won't be able to help directly but should be able to get you in front of One's top brass.
Well done for doing something rather than just moan about it (I've been in the same situation) and good luck.
Thanks John! That's a good idea, a lady on the train who signed the petition gave me his contact details, and apparently he is meeting with Mark Evans, Business Director (allegedly...!) in January. After the story in the Mercury today, someone else from Stansted who also have a petition got in touch with me, so we will hopefully co-ordinate handing over the petition for maximum effect!
Reply ID 14189
23/12/2005 by JohnSmith
Something else that I did which made me unpopular with WAGN was to get the e-mail addresses of 200 disgruntled passengers and the e-mail addresses of WAGN's and National Express' board of directors. When things got really bad I wuld get the 200 passengers to e-mail the directors at the same time. Not particularly clever but it helped us vent a bit of frustration.