Topic ID 1110
I always thought that if you sent an email to WAGN, they ignored it. I was wrong. A work colleague recently sent a flippant email to them and received a reply within a fortnight. The text of these is below: Dear WAGN. On these dark, wet winter mornings the train journey in to work can be a little laborious, especially if there is so many people on the train that commuters are hanging from the windows, just to get to work 5 minutes early. I have made an observation this week that most of the people on your trains are miserable, even the people who were lucky enough to get a window seat are miserable. What's wrong with these people ? they just sit there with their face around their knees, not smiling, not talking, nothing ! Is there anything WAGN can do to enrich the sorry lives of these people in the morning so that I don't have to look at their desolate faces. I was thinking that, maybe, the driver could encourage a little sing-song along the way, or maybe a detailed insight of the life of a badger, what do you think ? Your input would be greatly appreciated. Many thanks and best regards. Dear Mr xxxx Thank you for your correspondence. Unfortunately, the commuting life of customers can, indeed, be somewhat torturous and boring, and many make their daily journeys as a course of need rather than enjoyment. However, I doubt very much that many of our drivers would be able to provide any details in respect of the detailed insight into the life of a badger, or, that customers may be particularly interested either come to that. As for a sing song, I feel this may cause further annoyance in regard to those customers who may be reading, or working on the train journey, or indeed those who may just try to sleep through the journey. It is our duty and responsibility to convey customers, whether these be commuters, or people making leisure journeys, safely to their required destinations, and I feel that we are doing that very well. Yours sincerely Ken Worland Customer Services Assistant Not relevent to anything really except that WAGN will respond to emailed correspondence. Eventually.