Archived Topic
Topic ID 1021
20/10/2005 by Bengeobabe
frequent power cuts
Has anyone else been suffering from very frequent power cuts? I have made a point of calling EDF every time to complain - when I phoned this morning (had yet another powercut just after 7am) I was told it was the sixth time I had complained in less than 3 months.
With our hiked fuel prices this seems excessive. And I'm fed up with forgetting to reset the boiler clock and then having no hot water at the right times!! And oversleeping as my alarm clock doesn't go off..
I contacted their customer service dept today who have promised to investigate the problem. But I won't hold my breath...[V]
0 replies
Archived Replies
Reply ID 11330
20/10/2005 by Joby
Haven't noticed them too frequently, definitely noticed the one this morning, though - this the week after I get a letter telling me my bill is going up [}:)]
Good point about the boiler clock - must remember to reset that tonight [:)]
Reply ID 11357
21/10/2005 by newcomer
quote:
Originally posted by Bengeobabe
I have made a point of calling EDF every time to complain - when I phoned this morning (had yet another powercut just after 7am) I was told it was the sixth time I had complained in less than 3 months.
When I rang the emergency power cut line I got an automated message saying "we know there's a power cut in your area". I wonder if they just put that on permanently now? :( Also, instead of then going on to say if you have an emergency caused by the power cut, hold for an operator it said ring this other number! Not great if it is an emergency.
(As luck would have it, I had got up slightly earlier than normal so I had had my shower when the power went. Unfortunately the wife hadn't so had to smell all day! :)
Anyway, I've only noticed a couple of power cuts of the last few months (which is still two too many)
Reply ID 11361
21/10/2005 by OldCross
Good job you dont have a digital phone as they dont work during a power cut so you would not even hear the message. Not that you need to given that you have already heard it but still.
Reply ID 11369
21/10/2005 by Bengeobabe
I do have a digital phone. It's costing me a fortune calling on my mobile. Pot luck as to whether you get the recorded message or put through to a real person. If I get the message, I hang up and try again. Usually works..
Reply ID 11372
21/10/2005 by Drama Queen
Are EDF French owned??? Rest my case.. Most utilities either French or German owned (which is most now sadly) offer UK citizens a lousy deal.. Expect more of the same.. Horrendous.. UK like the third world these days...
Reply ID 11385
21/10/2005 by JohnSmith
quote:
Originally posted by Bengeobabe
I do have a digital phone. It's costing me a fortune calling on my mobile. Pot luck as to whether you get the recorded message or put through to a real person. If I get the message, I hang up and try again. Usually works..
Why not invest £10 in a cheap analogue phone? Keep it in the cupboard ready for the next power cut.
Reply ID 11455
24/10/2005 by skanky
quote:
Originally posted by Drama Queen
Are EDF French owned??? Rest my case.. Most utilities either French or German owned (which is most now sadly) offer UK citizens a lousy deal.. Expect more of the same.. Horrendous.. UK like the third world these days...
They are French owned, but the it's the same people running the UK operation (London Electricity and SWEB) as before.
Reply ID 11456
24/10/2005 by Ian Holloway
What would you prefer Drama Queen - a good old British company like British Gas?
Reply ID 11459
24/10/2005 by Bengeobabe
got a reply today. apparently the problems are nothing to do with them - no responsibility taken. I'm so surprised.
9 replies