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Re: FYI: Virgin Media Customers - Speed Upgrade (Free)

Posted: Fri 06 Nov, 2015 10:51 pm
by leo densian
Hertford Born & Bred wrote:
200mbs and a free upgrade on the super hub.

If you ask nicely :D


What speed were you on before? I was on the standard 50mbs service but have been getting around 75mbs for about the last month.

Re: FYI: Virgin Media Customers - Speed Upgrade (Free)

Posted: Sat 07 Nov, 2015 4:14 pm
by Golden
Was on the 100 before but getting about 50 - this is advertised at 200mbs and getting about 105mbs plus able to connect more devices.

Re: FYI: Virgin Media Customers - Speed Upgrade (Free)

Posted: Sat 07 Nov, 2015 6:48 pm
by Hertford Born & Bred
leo densian wrote:
Hertford Born & Bred wrote:
200mbs and a free upgrade on the super hub.

If you ask nicely :D


What speed were you on before? I was on the standard 50mbs service but have been getting around 75mbs for about the last month.


Was on (up to)152mbs, phoned up last week to change my package, got put through to retention's who sorted me out, upgraded my package and knocked £9.00 of my monthly bill. HB&B

Re: FYI: Virgin Media Customers - Speed Upgrade (Free)

Posted: Tue 08 Mar, 2016 4:09 pm
by Mardvagen
Just out of interest - what are your experiences with Virgin? Currently with BT (Infinity 2 + TV) up the Ware Road but Virgin seem to come in at £15 cheaper a month. I was wondering, any good/bad experiences - e.g. slow speeds, customer service, etc?

Re: FYI: Virgin Media Customers - Speed Upgrade (Free)

Posted: Tue 08 Mar, 2016 4:18 pm
by leo densian
Been with Virgin since last summer. We lost the broadband for about 6 hours on one day - when I called the helpline a recorded message said there was an issue in SG13 area and it would be back on by 6pm, which it was.

No issues over connection speed to date so all in all, pretty satisfied. If there is any gripe at all its that they charge extra for caller ID.

Re: FYI: Virgin Media Customers - Speed Upgrade (Free)

Posted: Tue 08 Mar, 2016 11:03 pm
by Hertford Born & Bred
Mardvagen wrote:Just out of interest - what are your experiences with Virgin? Currently with BT (Infinity 2 + TV) up the Ware Road but Virgin seem to come in at £15 cheaper a month. I was wondering, any good/bad experiences - e.g. slow speeds, customer service, etc?


Been with them for a long time, When ever there has been a problem they have always attended next day provided you phone before 3pm.

Re: FYI: Virgin Media Customers - Speed Upgrade (Free)

Posted: Wed 09 Mar, 2016 10:08 am
by Golden
I endorse them too - been with them for about four years as BT service was shocking and had to reset the router at least once daily - not had any problems with Virgin. The new 5G service took a few weeks to settle down but this seems OK now.