I found out on Monday that the "Hertford all stations to London Terminals" had been ceased; there is "Hertford East to Liverpool Street" at £15.70 (£1 less) and a "Hertford North to London terminals" (presumably to cover Kings Cross and Moorgate)at £16.70 (same price).
Like others must do, I sometimes travel up from Hertford East and back from Hertford North - I do it for the exercise.
I sent a "complaint" to Greater Anglia, in fact on Monday I sent fourcomplaints about a single journey (is this a record?)
1) The options for tickets on the machines for tickets didn't give the ticket I wanted - Hertford All Stations to London all Terminals
2) The train was short formation because of a "backlog of repair and maintenance at Ilford" - why weren't they on top of their maintenance?
3) Why had the price changed and was I due a refund for previous journeys (well I tried anyway)
4) Why did I have to put a telephone number on the complaint when I didn't want to be telephoned (later I found out you could put anything in the field but not leave it blank)
There could easily have been another complaint about the person in the ticket office (you know who I mean.....) -
me - the machine isn't giving the ticket option that I want
ticket office person - I'll have a look
me - Can you just sell me a ticket because the train will leave soon
ticket office person - well make your mind up, what do you want?
me - I just want to get on the train....
I think this is the divorce between Hertford East and Hertford North, and of course another retrograde step in the service provided.