http://www.bbc.co.uk/news/health-37617114
Statistics:Posted by codek2 — Wed 12 Oct, 2016 7:10 pm
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I was seen within the hour, but was 5th in the queue. they did seem to prioritise some of the kids that were there. of course with a walk in you just take your chances, it's not ideal.
they didn't even offer me a scheduled appointment - they only said come to the walk in - seems to be the default option now.
Statistics:Posted by codek2 — Thu 15 Sep, 2016 5:08 pm
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Added to this my (just turned) 6 year old son had to wait a similar amount of time when he was highly contagious with impatiago in the waiting room because he was over 5 and now must be treated in the same manner as an adult patient.
The Doctors are fine and good but the service is appalling.
Statistics:Posted by bubbaoshea — Thu 15 Sep, 2016 3:25 pm
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http://www.wallacehousesurgery.co.uk/ne ... 1.html?a=0
Proof of their inability to operate an adequate service.
Lets hope that things now improve! (Perhaps they have already!)
Statistics:Posted by codek2 — Tue 30 Aug, 2016 7:44 pm
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They've said time and time again they'll improve it, but I've not seen any improvement.
And I imagine for most people, especially those that are healthy and not already on a prescription, if you're ringing the doc, it's pretty much unusual, so you're generally not going to want to wait 3 weeks!
Statistics:Posted by codek2 — Sat 06 Feb, 2016 9:21 am
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I cannot comment as only used them twice in that time and once was excellent and once was ok.
Statistics:Posted by Kateg28 — Fri 05 Feb, 2016 9:37 am
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One of the problems with them trying to diagnose my illness was that the Drs at Castlegate state that you can only discuss a single symptom at an appointment; the symptoms for my condition are many and varied so need to be viewed as a whole. At Hanscombe House I was asked to list all of my symptoms at my first appointment and was told that I had a textbook presentation of my condition. The next question was whether anyone in my family had the same condition and when I listed the 6 cases in the immediate family that sort of sealed the deal.
While I was with Castlegate I regularly had to wait 3 weeks for a routine appointment and in one case had to wait 5 weeks for an appointment. I saw various doctors at Castlegate and the only one that I can recommend was Dr Baldock (not sure if she's still there); the other good one, Dr Greaterex has left (I think). However because Dr B is good you will have to wait an inordinate amount of time for an appointment. If you're female I'd strongly recommend avoiding Dr Pratt if you do move to Castlegate.
Whenever I had an appointment the aim of the Dr at Castlegate appeared to be to write a prescription and get me out of the door as quickly as possible.
So, I'd not recommend Castlegate but I would highly recommend Hanscombe House. I can generally get a routine appointment within a week and have been offered cancellations on the day that I've phone for an appointment on occasion. The Drs treat you like an intelligent human being and involve you in decisions about your treatment rather than just assuming that you're an idiot who lies about the severity of symptoms. The failure to diagnose has had a long term affect on my health because as it wasn't treated this has caused damage to other systems. Hope that helps and good luck
Statistics:Posted by TupennyRush — Sat 30 Jan, 2016 7:37 pm
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I started the thread - asking for thoughts on a surgery I feel would suit me going forward. I did not make this a witch hunt. I wanted to know if my thoughts and what I had found out on their own website matched up. I don't feel the need to diss any other surgeries and my own one is in complete disarray so probably we're all voting with our feet. If people like their surgeries fine, I do not and as I have been with mine since before birth its a big step to move... Some I hear are not taking on any more patients at the moment either. So sadly I will not rubbish surgeries without any cause or experience, but feel free to rubbish yours if you must.
Statistics:Posted by Drama Queen — Mon 11 Jan, 2016 11:55 am
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Thank you for the recommendation. NO I won't be saying which surgery I am currently at because this is not what I asked, thank you so very much for the helpful and very comprehensive advice. I think my questions have been answered. 
Whilst tempted to respect your sensibilities in this regard you appear happy to take positive advice from others but are unwilling to reciprocate with with equally useful guidance for others about surgeries which you would not recommend. One way traffic? 
Statistics:Posted by Darcy Sarto — Sat 09 Jan, 2016 9:51 am
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Very pleasant people.
Parking looks like it could be difficult (I always walk)
My only real complaint would be the difficulty in getting an appointment for something that isn't an emergency - but I suppose that's the result of it being a popular surgery.
At the end of the day - I'm still alive !
Statistics:Posted by Smudger — Fri 08 Jan, 2016 8:13 pm
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