I went to renew my season ticket at Hertford North yesterday. The assistant at the ticket office on this occasion advised me that I'd need to have it as a paper ticket if I wanted to use it to travel Hertford East and London.
I wonder whether GTR will ever provide clear and consistent information on this to either staff or customers?
And the problem with paper tickets? They stop working!!!!!I wonder whether GTR will ever provide clear and consistent information on this to either staff or customers?
I renewed mine at beginning of March and it started on a Tuesday. It stopped working on the way home on Thursday. So a total of 5 times and it stopped working. And it is a real pain to replace it as my hours mean the ticket offices at North and East are closed, and Moorgate cannot do it. I bought an Oyster card for £5 several years ago and it still works fine. A season ticket for c.£2,5000 only works for 2 days.
(Just to clarify, I don't use the Tube on my commute so the oyster is for occasional journeys in London)
Statistics:Posted by Kateg28 — Tue 18 Apr, 2017 8:08 am
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I wonder whether GTR will ever provide clear and consistent information on this to either staff or customers?
Statistics:Posted by beebopb — Thu 13 Apr, 2017 2:02 pm
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I got a reply from GTR this week when I asked about it:
"However I can confirm that you can purchase a Season ticket on your Key with the Origin as Hertford East/North. You will need to load the ticket from Hertford North as Hertford East is not managed by GTR.
Once you have loaded your Key Season ticket, you should be able to travel from Hertford East as the staff at the station have been briefed in regards to accepting GTR Key Smartcards. The brief which has been sent to Hertford East station includes: ''Gates on AGA will be updated to accept The key. Whilst gates are being updated customers using The key will approach AGA staff to allow them to enter/exit gates. Checks can be made to ensure The key has a valid product on it by using hand held readers which are already programmed to read The key. Revenue Teams on board services can also carry out ticket inspections on The key using the same devices.''"
Statistics:Posted by highwood38 — Wed 12 Oct, 2016 9:59 pm
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I don't suppose you can just use a contactless bank card like you can in the Tube? 
You can at Hertford east. It's the same system so it should be fine.Statistics:Posted by xnetco — Sat 30 Apr, 2016 2:34 pm
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Statistics:Posted by newgirl — Thu 28 Apr, 2016 1:40 pm
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So that'll be a 'no' then.Thank you for contacting us on 13th April 2016 in regards to the expansion of the Key smartcard travel area.
On 3rd March, Abellio Greater Anglia railway launched their own smartcard product, and an reciprocal agreement was reached to make their smartcard available on some Great Northern routes and vice versa.
Unfortunately this does not include the journey Hertford East <-> Liverpool Street. Hertford East is not a Key-enabled station, and so you can neither scan your Key nor purchase Key tickets starting from this station. Hertford North (a Great Northern station) is Key-enabled, however, and you can still buy tickets into London from there.
I hope this information helps. Should you have any further queries about the Key, please do not hesitate to contact us again.
Statistics:Posted by beebopb — Wed 27 Apr, 2016 3:08 pm
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I did here about a month ago one of the ticket inspectors telling someone that Oyster may be available from the Autumn from Hertford North, so maybe that's why there are not pushing the Key so much? Although saying that I've not seen anything remotely official about Oyster being extended.
Statistics:Posted by Taxing — Tue 19 Apr, 2016 12:29 pm
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Great Northern responded to my query back in November simply saying that it wasn't possible (and completely ignoring my question about whether they were talking to Abellio about the possibility of enabling this). Yesterday I went to buy a new ticket and the lady in the ticket office told me that she thought that they had now struck a deal with Abellio to allow this, however she didn't sound particularly confident about it. There doesn't seem to be any information on their website either way.
Statistics:Posted by beebopb — Wed 13 Apr, 2016 8:11 am
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I might keep a print out my online account which show my Key card number and the tickets that are active on it just in case.
If I were a HFE users, I would simply use Oystercard, as it is cheaper than from HFN. My guess is the saving should be enough to buy a HFN ticket home if the trains really mess up.
Statistics:Posted by Cunning Alph — Tue 17 Nov, 2015 8:14 pm
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The questions in my email of 08/10/2015 were
•If a season ticket is loaded onto a Smartcard, does the customer receive a paper ticket as well for use if Smartcard is not working
•If paper ticket not provided, can you confirm that Smartcard can also be used on Abellio Greater Anglia as this line is covered on the season ticket?
•If the Smartcard cannot be used for travel on Abellio Greater Anglia, please confirm that this situation has been considered when extending this to Hertford season ticket holders, and what they should do in these circumstances?
I'll put something on here if they ever work out how to respond (just sent another reminder)...
Statistics:Posted by Taxing — Tue 17 Nov, 2015 9:34 am
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Paid everything online ... no more queuing out of the door first monday each month and missing the train.
Claiming for delay should also be easier too, just scan the Key once and use is every time.
Same price ticket to Hertford Stations. It should work at Hertford East too, now that they have Oystercard machine.
Anyone has any poor experience with it ? Is there anything to watch out for ?
Statistics:Posted by Cunning Alph — Mon 16 Nov, 2015 8:17 pm
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